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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have an automatic garage door. Then the mechanism in the machinery part of the garage door opener broke. Phoning in the claim was the only way I could file the claim because if I'd go online, there was nothing anywhere that would let me select garage door. It was almost an hour to get a live person on the line. But when I finally got to talk to someone from American Home Shield, it was great.AHS said that the contractor would call me within two to three days but it ended up being five. AHS did call me back and said they w... read more
The washer did not complete a washing cycle and soapy water went everywhere. I had to clean that up. But the pump went out on it. Prosam Service's technician did a great job. He just didn't have enough tools and equipment to do the job. If he will work on something that has water in it, he should've had a bucket. He was working on my washing machine, and he had to use my bucket and I had to clean up after him. That was the only issue. Other than that, he was prompt, pleasant, professional, and very efficient. On the other ha... read more
We had a leak in the plumbing in our kitchen and Alta Vista fixed it. They were nice and everything has been working well.
With Home Shield, claim submission is easy. The unit wasn't functioning and it took a bit to get somebody out, but I guess it’s the time of the year. But once Eagle Heating and Air got here, they fixed it within 30 minutes or less. We had one other claim with some plumbing issues and Home Shield was also able to make a fix quickly for that.
Our garbage disposal was blocked and J&K Plumbing fixed it right away. Everybody has been great. The process was very simple. We haven't had American Home Shield for that long but everything has been great and services come out very fast. So we've been very happy.
I did a claim for the rekeying and ABK rekeyed all the keys to my house. They came back here and they charged me some more for extra keys. It was a little bit of harder work because it's for a standard. They said it wasn't covered under the normal keys. But the guy was very respectful and he knew what he was talking about. He knew the right guys to call. So I was happy with him. They did a great job.
Grade A Plumbing came out and they were really good. They put a new water heater and updated something.
I called American Home Shield to do a claim on my garage door. First, I did it online, and since I always back it up, I called them. Complete Garage Door was very quick to come out. They had to come out to evaluate it first, and then they came back out. The technician was very professional and informative. I love having American Home Shield. They respond when we need them. Everything is fine and every company that we use that they send out is very professional.
American Home Shield has quite excessive wait times. I waited an hour yesterday to get through on the phone. It had been that way all week and I just didn't stay on the line the other times. But so far, they're not bad. The online option of filing a claim was really easy but the only reason why I called this time was that we thought that the dishwasher was harmed in the last time it got fixed so it went back out. But beyond that, we wouldn't have called. The guy from Unique Appliance Repair was very nice. He said there was n... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,049 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.