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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Anytime I have needed a service I have been contacted within 24 hours and had my service completed. Last weekend my AC was not cooling and I contacted them via email and was immediately assigned a contractor. My service was completed within 48 hours by a very professional young man.
I been using AHS for 5 yrs. Some of their contractor are absolutely. I have rentals also. One HVAC company always tell you you are low on freon and you need 2 1/2 LB of that. So they come in ready to charge you $400 for that. In the past I had 2 Plumbing companies. They were awful. One HVAC came last month as said I have to replace unit and pay $4000 out of my pocket. It is frustrating that I have to ask them to send tech 2nd time. Also sometime AHS will transfer job to different wonder and I would not even know that.
Everything went very well with my recent claim with American Home Shield. The burner of my oven had burned out and needed to be replaced. Submitting the claim to AHS was very easy to do and their response time was quick. The tech they sent, Vladimir, was very knowledgeable and enjoyable to have around. He was really helpful and explained everything. As a precaution for COVID, he stayed away from us. He was easy to work with. The oven has been performing well since he came.
I have my house for 15 years with American Home Shield and it's been great every time. They've been very responsive and pretty much handled every situation I've come across. Recently we had a microwave issue and they sent PDX Appliance Repairs. They were on time and wore safety precautions. They looked at the microwave, tried to order the board, and couldn't. Then they returned the call and explained to me what they could and couldn't do. I was issued a credit towards a replacement of the microwave, which I assumed I had to ... read more
American Home Shield provides good service. I did a claim on a weekend and I had to wait until Monday for the contractor to call me. They came out on Tuesday and were able to repair the unit. It's working okay now.
My unit was leaking and making a really loud noise. Submitting a claim for it online to American Home Shield was very easy. Their contractor Sears came out and the tech who came said that a fan needed to be replaced. He got the parts and mailed them over to our house. Then, he came back and fixed my unit. Now, everything is working. I appreciate my AHS warranty and I'm really glad we have it to quickly get our appliances fixed. The peace of mind it gives has been good as well.
I had one call regarding my air conditioner and American Home Shield sent somebody out the next day. They did a good job and were able to correct the problem that day. I just don't know if I will renew the policy or not, the reason being I've dealt with a company in the past and it's like they subcontract everything out. But I'll see how it goes.
My AC was blowing but it was blowing hot. Someone from the contractor Air Magic came out. The only thing was it was four days before the tech came out at 110 degrees. That was tough. But thank God I have two ACs and I have a couch to sleep on. The tech did something and the AC worked for about two weeks. But it went out again. The second time a tech came, it was three days because he was coming out of Vegas, which is two hours from me. It's 100 miles from me. But I'm still extremely happy. This time, the tech changed the mot... read more
I noticed a lot of water around the base of my HVAC unit. I wasn't sure what it was. I contacted Home Shield and then they had the Buggay Company who they contracted out for me. I put that claim on Saturday and they sent me a text on Sunday and said that they would be out on Monday morning between 9:00 and noon. I said that would be fine, and the contractor gave me some instructions on what to do in the meantime, in case the refrigerant was frozen up. That was good. At least the tech gave me a heads up on the mechanics behin... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,049 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.