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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They're great. They've covered everything that has happened with the house so far and everything's been super timely. Working through the computer at times to make an appointment can be frustrating, but everything has showed up within the time windows and helped us out. We had two contractors that showed up, one for our refrigerator and the other one for our garbage disposal. We were worried that the disposal was completely done, and the guy was able to fix that and it took him 30 minutes. He was good and he was friendly and... read more
American Home Shield has been great over the years, except for this last time. I have a basement bathroom in a finished townhouse and it's got an ejector pump because it's below grade. So, the waste line going out of the house is three and a half feet above the floor. It's similar to a sump pump what it does is once you flush a toilet or a sink, the water, the waste, pumps up to the waste line and out of the house. That got clogged and the pump burned out. AHS had taken care of that before for me. This is the first time I've... read more
Myers Comfort Specialists of Montgomery did a great job with our plumbing issue. They were very professional, respectful of the home and the current precautions that we’re taking because of COVID. It was great service. When we moved into our house though, I had to have a claim escalated because they were taking a while to return the motherboard to our oven. We waited for six to eight weeks, so we couldn't use the oven for two months almost. I don't fry food, so it was a pain for us. This was four years ago and other than tha... read more
Even though we had an inspector, something did go wrong. Supposedly, they inspected all the appliances and the first time we used the dishwasher, it had a problem. But that wasn’t AHS and the only issue I had with them was the wait. We called on a Saturday and nobody could even call us till Monday. The company that AHS hired called us first thing on early Monday morning at a reasonable time. We were very happy with the person who came and that they did call us right away and they gave us the quickest possible day. He wore a ... read more
Our shower was not providing accurate temperature water. The plumber who came out fixed the problem. He took apart our shower components and readjusted the knob to where it was more accurate, and we were able to get cold water instead of just warm to hot water. We had someone out for our AC, and I needed to call Home Shield and schedule or at least ask the tech what the next steps are for them to repair the AC. I'm hesitant to call Home Shield because I know it's gonna be an hour and a half wait to get on the phone with them... read more
When it was not cooling off in here, we submitted a service request to AHS and they sent out a technician. He said that the fluid needed to be filled up in our AC. Then, he filled that up and cleaned the air conditioner. He was friendly, on-time, and so far, the unit seems to be still working pretty well.
Excellent service. Time saving and financial savings are great. The only thing I would like to see in there policy is the timing that their contractors have to reply. 24 business hours can be detrimental for several applications. Other wise I'm very happy being a consumer. I have used them numerous times and they even had to replace a 2yr old stove. GAIL Y*******
The AC wasn't turning on. It was making a clicking sound. I did a claim to American Home Shield and it was handled fine. The guy from RR HVAC came out and was able to fix it. Submitting the claim to AHS was very easy. This was the first claim I had to submit, but it was easier than the last home warranty company I had because I could do it online. And the last one, I had to call and it was super easy to do it online. It was very smooth.
I have two units, one on the east side and one on the west side of the house. I had tried to contact American Home Shield again yesterday afternoon to see if the contractor could come and see what's going on with the AC. American Home Shield could improve on the hold time to get someone on the phone to answer when we're trying to call in. Yesterday, it was an hour and a half wait. I was on the road, so I could not waste my battery on trying to have someone answer the phone.I wanted to see what had been done previously to the... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,056 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.