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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The oven of our electric range wasn't regulating temperature as the element in it that was bad. We set it to like 400 degrees and it would only be 250 degrees. American Home Shield had Tompkins Appliance Service put on our case and they were extremely professional. Their guy called before he showed up. He diagnosed the problem fairly quickly then ordered parts. As soon as they got parts in, he called and said he was in town. He would be there in 10 minutes. He got the oven fixed quickly. It was great.Right now, the appliance... read more
The AC wasn't getting cold. The contractors that came for it were very good. They called me ahead and told me the night before when they were coming, and then they called again and told me when they were on their way. They were timely and then they fixed the problem. They were professional. So overall, it was an enjoyable service. The coverage of AHS has been good. But I wish they covered more of it 'cause I had to come out of pocket quite a bit. I also have to wait sometimes for a bit when I call AHS, but I always multitask... read more
It's easy to get service and get anything repaired with American Home Shield. When my microwave oven wasn't heating properly, I went to their website and requested for a service. Then they assigned Axis who called and scheduled to come out. They then showed up, fixed the problem and left. It was all good. The microwave has a new part put in and it's functioning. It's hard to heat up food without a microwave, especially with COVID being around.
I'm pretty pleased with American Home Shield and everything seems to be fine. Making a claim is pretty easy. But it appears like they picked the cheapest contractors they could find to send out to repair appliances. I haven't had any problems though. They've all been working just fine. When my ice maker wasn't working because a fan that blows the cold air up to it had gone out, a tech from Mr. Canela Appliance Repair came out. He replaced the whole fan unit of the refrigerator.
Home Shield had Tommy Davis Electrical Services come out for a claim we made for our AC. They worked on it for quite a while. The tech was worried though and said he had to cut down something and put a new fan in. They cut something and added some wire and everything. They did the job and the air works.Right now, I have something that I have to call in. I was just going through a list of things I have to do. Home Shield is supposed to replace my oven. I had gotten a call but they said that I needed to be in front of the oven... read more
The repair company was out a couple of times for the AC. The initial time they came out, they replaced a part. It worked for a while and then it stopped working again. We turned the system off because it wasn't working. When they came out again, we turned it on and it was working. But by the next day, it stopped working again. We noticed that the pipe between the AC unit and the house was freezing over. So we called them out again and they said that was indication that there was a leak in the system somewhere. So they put so... read more
The compressor of my air conditioner needed a run capacitor. I went online and submitted a service request with AHS. Their website was pretty good and easy to use. Then, I was informed that it would take at least 24 hours before the contractors would call and set an appointment. United Air Temp was assigned to my claim and my experience with them was good. They were prompt, they did a good job, and everything has been working since then.Recently, I had an issue with my plumbing and I had someone come out. They said that they... read more
I did two claims within the past month and the guys came out and they were very professional. They handled the job. It was perfect. The warranty is worth having.
The AC just stopped working so I filed a claim with Home Shield. The process was very easy and ATR General Services came out the next day. They came and assessed the outside. They determined that maybe something chewed on the wire and the wire may be exposed improperly. They taped it up and moved it a little out of the way. But they could have written up like a recommendation as to how the wiring was done and to prevent that from happening again because I have no idea who to call to ultimately fix the problem and not just fi... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.