This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm so impressed with Loyalty Home Services and with American Home Shield. I love the ease of doing a request online through the website. That was awesome and I got responses quickly. The contractor contacted me right away and the representatives that contacted me were friendly and helpful. They asked if I was free. They came out the next day or the day after. It was fast. They checked out the water heater and determined that it needed to be replaced. They did what they had to do with the warranty company and their own compa... read more
I've been with American Home Shield for 12 years in two different homes that I've had. I had a leak in my house with my air conditioner and the gentleman that came out to do it was the one that had come last time, which was fine ‘cause he knew my property and everything. But when I asked him to call me or text me versus sending me an email because I was at work and I didn't have my personal email up, he refused to do it because he continually was sending emails. Then he was reporting back to American Home Shield that he call... read more
The guy from Angel Appliances Repair was very nice but he didn’t fix the oven gas range right. He was trying to fix it but it needed a part and it was discontinued. Otherwise, the engine repair was good. They are very helpful people and AHS are very good listeners and are very good about the complaints. I called them for my reimbursement check and they said that I had to wait for 14 days. I'm fully satisfied with AHS and I really appreciate whoever the person from their department. I always talk to them when I need them and ... read more
I've been with American Home Shield since June of 2018. Prior to COVID, submitting claims has been easy and AHS has been quick to respond. Since the whole COVID thing, their responses have been delayed. They should look into whatever they can do to make their processes faster so people can get through instead of waiting for two hours. They could offer customers and businesses who are trying to get payments approved for parts they are giving us an option where they will call back when they're available so people don't have to... read more
I heard nice things about American Home Shield. Doing a claim has been pretty easy. I recently had a claim and Progressive Appliance was wonderful. They were clean and friendly and explained what was going on. They knew what the problem was, fixed it, and they were in and out. Everything went well.
Happy with response and quality of repair personnel. Would recommend this company.
My garage door claim with American Home Shield went perfectly. The guy from JD Garage Door Installers put a new one in so it's working now. The garage door was fine. He wore his mask, and we were inside. He was outside. The repair took a couple of weeks. He came out and checked and then he came back and brought a new one in. I was very satisfied with the timeframe.I like American Home Shield. The thing I didn't like was when I called to try to put at least the two items in. The recording stopped and I couldn't put the second... read more
I've had American Home Shield for years. Submitting claims has been easy, but I had one incident with American Home Shield where I called one day for a service request. The young lady that was on the phone when I put in my service request asked me if I wanted to use the card on file. I said no since that was my debit card and it was my payday that day. I didn't want them to use that card and I gave her my Mastercard number to use instead. Evidently, she didn't put it through my bank. She went and used the card that was on fi... read more
American Home Shield sent KC Plumbing Heating and AC out and they fixed the issue I was having. It was my faucet in my sink. It wouldn’t get hot water. We bought this house and we just moved in it. We hadn't been in it but a little over a week when the faucet quit working. American Home Shield was right on the ball. The contractor came right away. It kinda surprised me how quick everything went. I was really satisfied.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,429 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.