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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
our blower was out on our hvac unit,as they were repairing that the tech noticed that the heat exchange was also in need of repairs and it was repaired.
We had a clogged up sink and a toilet that was running. We submitted a claim to American Home Shield who then sent out NW Sundance as their contractor. This has been the second time NW Sundance has come out to our place and I've been pleased with both instances. The tech did a good job and things were quick and easy. I've been with AHS for over two years and their service has been very helpful so far. It's dependable, quick and I know I can get somebody of quality when I need to have something done.
The AC wasn't blowing cold air so I submitted a claim to AHS. The contractor didn't take any time at all. He went to it and came back, said a capacitor was out. So, he fixed it. He was polite, very professional and had his mask. Everything was good.
It was good and my garbage disposal was replaced. The service provided was great. I really do not have anything else to say. I will call American Home Shield when I need again.
The contractor was very good. He figured out what the problem was and led us to what made the electrical problem start. It didn't take him long at all to resolve the issue. I've been satisfied with American Home Shield so far. They have sent out some people that were not good, but they rectified that by sending out different people. We had an issue with a plumber. He didn't do our work right and we don't know if it's still correct but we have another plumber to come out and fix it. So, it's all good. Sometimes my husband doe... read more
Submitting claims to American Home Shield has been easy in the five years that I've been with them. I call them and they take the service fee. Then, AHS would cll me back and let me know when they can get a contractor out to my location. A company would then call me to say that they would be out at a certain time or that they are on their way. Most recently, I had their contractor Legacy 4 out for a plumbing issue and their techs determined that I had a faucet that was frozen due to hard water over the years. They couldn't r... read more
Called AHS to report issue with my A/C. Within minutes they assigned a tech to the job. Within an hour May Heating and Air contacted me to schedule the appt. The appt was made within 3 days of my initial call to AHS. The tech show up on time and he was very professional. The job was complete within 30 minutes. Overall the experience was perfect.
The microwave was not heating properly. American Home Shield assigned the repair company right away, but it took over a week to get the parts and get the repair completed. So their speed of service is not the best, but they did get it done. As far as their claims process, I go right online and submit it. The difficulty is trying to call somebody. But for the most part, if you go online, everything's pretty quick and easy. The online system works well. The contractors they usually send out are usually small businesses, which ... read more
I’ve only submitted two claims to American Home Shield. After I submit the claims, they contact the contractor, and the contractor contacts me to tell me when they’re coming, and that takes sometimes a day or so. I haven't had any problems with any of the people. I sent in a claim when the latch on my dishwasher was broken and then my washing machine was giving me an F1 signal. It wouldn't fill up until the start-up button was pressed several times. I called American Home Shield and the contractor came. They wore mask and it... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.