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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The refrigerator door didn't close all the way. The latch was broken. Always There Appliance Repair came and fixed that. It took them a week to come out for the initial visit to assess the damages and a week later for them to get the parts and repair it. The guy was there maybe an hour and a half the first time and maybe an hour and a half the second time. He was very good and responsible.
One time, my AC unit went out and American Home Shield sent a company out. The techs got to my place at 9:30 at night to check my unit out. I could tell that one of them was drunker than Cooter Brown. Also, AHS sent me a bill this year for 700 something dollars which is almost $100 more than what I paid last year. Recently though, my AC unit's fan was turning on but it wasn't putting any cold air out of the ductwork. I called American Home Shield and their reps set my claim up. They gave me the telephone number of Southern A... read more
While I initially had a hard time doing a claim through American Home Shield as I just opened up my account, my rep was able to put in a claim for me immediately when I called her. From there, I was able to schedule when their tech from Dan's Pro-Lock would come by. The tech was on time, professional and informative. I had other questions about smart locks and he was able to answer them or give me his opinion. He was able to do a rekey for me and did a safety walkthrough about how we could improve our locks on a couple of di... read more
So far, very responsive. Sends great companies out.
Customer service, quality of contractors doing repairs
They’ve greatly improved their call center response. Also, their service people seem much better.
The very first claim I submitted to American Home Shield was for a garbage disposal that was plugged up. I didn't care for the three-day wait. It was terrible. By the time they came to fix that garbage disposal, the house was smelling something fierce. AHS doesn't have any emergency protocol, which is one thing I don't care about. It was okay as far as using the automated machine to make the appointment but I would have liked to have spoken to a customer service. The technician came out twice, and he was very good, efficient... read more
The air conditioner stopped working and it was a compressor. It was at the end of the summer season. It was from a model Bryant but it had gone out of business so the contractors of AHS had to get parts. But it was gonna take them a while since it was the end of the summer season and Bryant has gone out of business. We moved back to the home that we still owned and lived in it until they could acquire the part. The company at the time that AHS had used was County Wide. County Wide did a good job keeping us informed. But it w... read more
I called in a claim for my sink and disposal leak through American Home Shield's automated system. Shortly thereafter, I got an email saying that Moreno Plumbing had been selected to handle my claim. The techs wound up replacing our garbage disposal's trash compactor as there was a gap that was causing the leak. Now we can use our sink again. For the most part, we've had a good working relationship with Home Shield. I understand there are fewer and fewer things that are covered so there are times when I'm thinking I'm gonna ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,321 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.