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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are good, but we have to wait one hour on the phone for customer service to answer the phone.
I just wish when there is a problem the vendor would come out earlier
Very professional and knowledgeable staff. Quick response and resolved problem within 30 minutes.
Drew's Pump and Plumbing came out for the mess with my hot water heater. I called in because it wasn’t heating. Then I called the contractor and they set up the appointment. They came by and were professional about what they did. They had the mask on, were real courteous and offered a whole lot experience. So far, the hot water heater has been good.I did have a little problem a couple years back but it wasn’t American Home Shield. It was the company that American Home Shield sent out. Instead of fixing the problem, they kept... read more
I've been with AHS for over a year. I've been having a hard time getting into my online account, so I call them for claims. It has been very easy to submit claims over the phone. AHS provides a reliable company to perform service.
My assistant has American Home Shield and she told me about a time when her HVAC system went out. She contacted American Shield and did not have any issues. She said it ended up having to be replaced. After that, I thought at least for my major items, I would cover those with American Home Shield. Recently, Sears came out. The initial issue was my oven had stopped working and we were smelling gas. I had the gas company come out and the technician pretty much narrowed it down to it being an igniter in the oven. When the techn... read more
My sink was clogged and my garbage disposal wasn't working. I submitted a claim online to American Home Shield and they set everything up. It was straightforward to get an appointment. Their contractor Myers Comfort Specialists gave me a date for the next week but ended up coming the following day. The tech was quick and he had a mask on. He replaced the garbage disposal and now things are working perfectly.
The thermostat doesn't hold the temperature that we set it at. When you set your thermostat, your home is supposed to be that temperature, but ours was going up hotter and hotter. It was going up higher than what we set it at. So, Comfort First came out and looked at things, came out to check the Freon and make sure the filters were clean and different. They did recommend to change the filter and see how that does now. Comfort First was out yesterday for the second time. The first time they came, and it happened again. This ... read more
Completely satisfied with AHS for its timeliness, professionalism, choice of contractors, and customer service. Customer service representatives answers phone readily, set up contact with contractors and with in minutes an email is sent to customer confirming appointment for service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,321 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.