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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A home warranty is very important. American Home Shield has saved me hundreds of dollars over the years that I've had it. I've done my claims both by phone and online. I prefer the online one as it's pretty simple and easy. You just click the button. But their actual representative is great too. The only thing that I have a problem with on the calling is the wait to speak to someone. That ranges anywhere from 15 to 30 minutes. It depends on how busy their calls are.I'm very satisfied with American Home Shield and I’ve recomm... read more
I'm a long-time loyal customer and I feel there should be some kind of kickback or something. I've had American Home Shield since I lived here. It's something I did and then I pay it every month and keep going. I call when I need them, and they're available to me. It's convenient and if something big was to happen, it would benefit me then. Luckily, nothing big has happened, so that's a good thing. On my recent claim, they sent out a professional for my electric issue and everything was good. He was very nice and he knew wha... read more
The professionalism, knowledge, promptness, and everything else from Prime Plumbing is squared away. They were very hands-on. The first time, the first guy replaced the flapper valve. They were getting ready to go and we both thought that that was the issue. But then one of the john's kept running and the guy came out and replaced the float valves in both toilets, which should have fixed it. Within a day, the float valve in one was hissing. It continued to fill. He came back out and said, "I think your pressure reducing valv... read more
The recent claim had to do with our outside AC unit. The blower fan stopped blowing. It would come on temporarily making a loud noise then it would shut off. I went through the system then I called back 'cause American Home Shield had assigned it to a different company. I had to switch it over to Ace 'cause we've dealt with them multiple times in the past. The other company has bad reviews on it, where Ace has much better reviews with customer satisfaction. The guy that came out was knowledgeable. Whenever American Home Shie... read more
I called Home Shield when I had some leaking faucets. Because I had two faucets, they said it was one deductible for it. I couldn't do that online. It kept wanting to charge me two deductibles. We had to wait a little while but I couldn't do it alone. So I just put the phone on speaker and just sit there, did whatever I was doing, so it was no problem. The rep then did a good job. They were prompt in sending somebody out. I got an email pretty quickly. Overall, I was very satisfied. Myers Comfort came out twice. The tech was... read more
We love American Home Shield. They're always quick to respond and it's easy to do the service call online. It is quick too. I did a request for a toilet leak and D & B Plumbing came out. They were friendly and professional. Also, what they came in and did was simple and they fixed the issue.
One of the parts on one of my appliances had given me problems. The contractors had to order a part, gave me an estimated time and they came back sooner than they had estimated to repair it. They handled it well. I haven't had any problems so far with the claims process of AHS. The times I've used it, it's been fine.
Fast, efficient, quickly completed request for service online any time of the day or night.
Very easy to file a claim. The business that handled the claim was prompt and professional.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.