This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been recommending American Home Shield to family and friends, and everything is fine. I was with them last year. When some things happened, I had to drop out and I got back with them beginning of this year. I submit claims online and I've had two services. They were both for the air conditioner, and they were both by Elite.
I like the service and if you're a homeowner, it makes more sense to stick with the combo plan. It's a no brainer and not everyone knows about it, so there's gotta be a better way to advertise to people. I didn't know about it until three months ago. We bought the house from the previous people, and they had it, so we ended up inheriting it through them. The only thing that I'm a little bummed about is that we have central air and something was a problem with the compressor. It was during the heatwave and I have an almost ei... read more
I don't have any problems with American Home Shield. My experience with them has been excellent and they've already been recommended. The claim where 7 Cities Air came out came out very well. The air conditioning unit that I had was 27 years old and there were no more parts available for it. It had also been repaired so many times and it wasn't worth repairing anymore. 7 Cities Air did a great job. I went from no AC to complete AC.
I recommend American Home Shield to everybody. When we had a frozen pipe, filing the claim was very easy. Tri-County Plumbing came out twice because the first time they came out, we couldn’t find the water shutoff and had no idea where it was. That happened to be the last day that the guy was working because of the COVID shutdown. When we got back again and that company was back to work, we called them out immediately. They’re very good.
The water heater was leaking from the top and it was all rusted on the top. R & M Plumbing came out pretty quick. They were very professional and honest. They did the job that was given to them. They explained everything and were very helpful. However, I don't like American Home Shield's website because it doesn't give you options. If there's another provider and I'm not happy with the one that American Home Shield chose for me, I don't have an option to choose who I want to go through. Also, it doesn't give you options and ... read more
I submitted a claim with AHS recently because the dryer went out. When the contractor came out, he did a nice job. He wore his mask and he stayed where he had to stay at. We signed some papers and he left. The process of AHS is fine. It's better than me calling somewhere and gotta pay $500. So, I like it. My experience with them has been good.
The website is hit and miss at best. It seems that at a certain time of day, 3pm or so, you cannot reach Home Shield by telephone and you cannot get online on the site. It's like they turn everything off. If you call, you would sit and wait and wait. I waited for an hour one time, and no one came on. Next morning, no problem. But for older folks that are on Social Security, when your furnace or air conditioner goes, it's a huge expenditure that you're just not expecting. That's why I had the insurance. I had it for three and... read more
The problem is not always American Home Shield. Sometimes it's the contractor. There has been a time or two when the contractor wasn't thorough, but American Home Shield always follows up and gets somebody else out here to where it ends up being okay. Recently, our AC wasn't cooling two times in a row. The first time, someone came out and said that it was my ductwork/Freon. I don't think he did a thorough job though. He came back 48 hours later and put some Freon in it, but 5 to 10 days later, I noticed that it still wasn't ... read more
American Home Shield sent Aaron's Plumbing to address my issue. When their tech came the first time, the kitchen sink faucet that he fixed stopped working as soon as he left. I tried to contact Aaron's to tell the techs to come back. I had to go through Home Shield for a recall and I was waiting on Aaron's for two weeks. With AHS, I tried to call for over a week and I could never get through. It was very hard for customers like me. I kept calling Aaron's Plumbing as well every day and telling their answering service that the... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,364 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.