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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So far, everyone that has come out for American Home Shield has done a good job. I like the peace of mind knowing that I have a contractor out that has been vetted rather than trying to find a stranger. AHS's contractors have resolved every issue I've had. Most recently, my faucet was leaking from the faucet itself and from underneath. AHS's tech from Cascade Plumbing tried to tighten things but it wasn't happening. I bought an extra faucet just in case and when the tech realized that he couldn't fix it, he asked me if he ju... read more
We are so happy with our hot water heater repair from American Home Shield. There was a little confusion initially about whether we were covered for our hot water heater, but when we asked for a second opinion, American Home Shield didn't hesitate, sent a technician, who was great and who fixed our hot water heater promptly and professionally. It all went very smoothly and we are so happy it was fixed.
We had three service calls for our AC and it took the third person, the one from ES Heat and Air, to figure out what was wrong. The first two gave us new motors, but we really didn't need it, but I don't know enough about the specifics. American Home Shield is fine. Every time they have been fast -- it was much faster that I would have expected. We've had them for two years. We move a lot, so we've had it in the past to other houses and we've been satisfied.
The refrigerator stopped working, so the tech from Sears had pulled it out and had it diagnosed. He then fixed it in 45 minutes. I was very pleased. He seemed to be very knowledgeable, and he said he thought he knew what it was before he even checked. I got American Home Shield because they were one of the few that I can get like a monthly payment plan instead. The one I had before, I had spread-out over four months or it was a bigger payment. So, AHS is more convenient.
Submitting claims to AHS has been simple. There was a time when their techs couldn't figure my problem out so AHS sent me three different companies. The third one ended up doing the job. Other than that, submitting a claim has not been a big deal. Most recently, we tried to turn our AC on for the season. It was blowing air but it wasn't cooling. I submitted a request to American Home Shield and their contractor River City Mechanical put me on their schedule really fast. They showed up and the tech only took 30 minutes to fig... read more
The technician that came out for my refrigerator was amazing. His name was Todd and he came out twice for the refrigerator. The first time he came out, the refrigerator was frozen up. There was a clogged drain and then the evaporator failed. It froze all the way up to where the air could not circulate in my refrigerator, so it stopped cooling. He told me he was going to tentatively kind of correct the issue and see what happens, but he was almost positive that it could happen again. So he fixed it and it was fine for about t... read more
Wilson HVAC Company came out to work on my AC unit. It was steady running, not cutting off, and it wasn’t cooling. It also wasn’t the Freon in it. I called the people at the customer service when I got in touch with them. The reps over the phone were good. They said that the contractor would come between 1:00 to 5:00. Then the tech called me when they were on their way. So, they came out and they checked if it was a switch. They went in and replaced, but then it started doing something else when they had to come back. Overal... read more
The first time I used AHS, I was able to easily put in a request for service and had an appointment within 48 hours to have my appliance looked at. I was pleased with the company they contracted with, and the service person they sent out was timely and very professional.
We just bought this home and we kicked on our AC, and it leaked water in the basement everywhere. It was very easy to submit a claim. The contractor came out and they fixed it. It took seven days for them to come out, but it was just starting to get hot, so everybody was probably having the same problem. But the tech was really nice and helpful, and it was a great experience. AHS is a great coverage.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,583 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.