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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did a service request online. It’s great because I can do that at work easier than I can make a phone call. I have to do a lot of things during working hours because that’s just when everybody’s open or available. And a phone call is noisy, intrusive and bothers everybody, whereas doing something like that online is just fine. The guy from Humboldt Plumbing was really good. He was professional. It has only been a week but he did a really good job as far as I can tell. It was a good experience. The Home Shield warranty was ... read more
The service of Big Kountry Appliance Repair was good, and the other contractors that had been sent out were good too. American Home Shield has been very well, and I have been pleased with the last three years of their service. Overall, they have done a good job. Their website is good, and there is a lot of self-service options. As soon as I request something online, they schedule it automatically and assign a company -- they typically will contact within the day.
Booking my claim online was an easy process and the turnaround time was quick. My dryer outlet was not working and the contractor's service was impeccable. He was able to get the situation fixed, and it was really quick. He came out, took a look at my breaker box, and was able to get the dryer outlet working again.
When we moved into our house, we had the year warranty from the prior owners. We never had to use it and it expired. We had a small gap, and then I was talking about getting it back again, so we got it back again. It’s not very much, especially for the home coverage, but we’ve had it now for almost another year and with customer experience, it has been absolutely great. I called them up when I had a claim and they got a tech out here right away. It was very easy. The tech was very friendly and open when I was outside with hi... read more
The technician came out the first time and thought that we were low on Freon. He gave us three and a half pounds and we paid for it. But he also said that it wasn't right so he went in to check the unit upstairs and found that there was a piece that he needed to fix. He ordered the piece and it came in a week later. That pretty much fixed it but he then said that the coils needed to be cleaned. So he made a new thing and got the coils cleaned. He was exceptional, courteous and professional. He got the job done. Our air condi... read more
When I had the problem with the central air, they sent Rescue Air out here. The tech told me it was evaporator and he told me it was two or three other things wrong with it. He showed me how it was frozen up and he told me that it will cause a whole lot of money. When I talked to the lady back at American Home Shield, they told me what I would have to pay for and then they told me I was gonna out now $100. I wasn't surprised but then they would say they don't pay for this. This man had told them that I needed eight pounds or... read more
I wanted to have annual maintenance done on my air conditioner before I start really using it a whole lot. I called AHS on the telephone as well as online with them at the same time. AHS contacted the contractors and they set the appointment that day. The contractors showed up within three days. The contractors did an excellent job. The guy came in and checked my heater. The guy said he wanna look at everything associated with the air conditioner and checked the heater and the thermostat and did a thorough job. He said every... read more
I had a water leak in my dishwasher last year and in the process, my wood floor got battered. I had to get a new dishwasher because the leak didn't get fixed. The process took three months and somebody came out two times before it was replaced. So, that was a bad call. This was the better call and the claim was handled very good. The contractor was able to fix the AC the first time they came out. I also had a call for somebody to come out and fix the leak in the furnace under the house last year. The contractor was able to f... read more
For an electric issue, I made a service request with American Home Shield. I do mostly everything through the website. The response was immediate and my request was assigned to Lake Anna Doors. The tech was a nice guy and he was great. He got what he needed to get done and it was quick and easy. He fixed my garage door.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,444 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.