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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield hired a company to come out six months ago and their technician was great. He fixed it somewhat and left. Then, it just didn't work. The guy cleaned it out really well. The previous owner used a BIC lighter or something to melt the ice 'cause it would get blocked. That's the problem. It's a malfunction of the design of the ice maker. So anyway, he said that if it would act up, call again. It did act up, so we called again and the same guy came out. He came out, did the same thing, then called, said he wa... read more
The AC wasn't cooling and it was leaking. It was 87 degrees outside. I have a little kid and my husband was out of town and I was freaking out. I put the service request online and then American Home Shield found a contractor. In three hours, a tech from Mirons was here. He called me, came at 4:00 PM, and was out there the same day. I was very happy with the service because it was very hot. I was dreading to go through the night without an AC. The tech even called me the next day to check on it, just to make sure there was n... read more
The contractors from American Home Shield have all been pretty good for the most part. United Air Temp was very attentive and they did a wonderful job. Within 48 hours, they installed a new air conditioning unit, so I was very pleased with them. The people that installed the motherboard on my pool heater have been excellent. The people at Flowright are supposed to be coming in to install a new hot water tank and they've been incredibly good. The only thing that I don't understand is that I'm paying a monthly service fee but ... read more
I got up and it was like 86 degrees in here. I turned the AC down and it ran, but nothing ever happened, so I put in the claim with AHS online. The website was fine. However, the lady from the contractor's company who called me was very hard to understand. But the guy came out and it was great. He was a one-man operation, but he showed up the next day, called me and said, "I'll be finished up about 15 minutes from a job I'm on. I'm really close to you. Is now a convenient time?" I was like, "Sure, I'm here." He didn't have t... read more
With American Home Shield, I could submit a claim online for three different devices and pay the $75 fee. My dryer and my washing machine weren't coming on. We had to wash clothes so I really needed those fixed. Also, the little spinning thing in my dishwasher was off and the water wasn't draining at the bottom of the dishwasher. I submitted the claim online and the AHS website was pretty straightforward. Saulter's Appliance Repair came out last week. I didn't know when to expect them, but I knew that they would give a call ... read more
It seems like this could be a really good program. I've paid $543 into this system for my whole house warranty and the price does not seem that bad for all of my appliances. If the system worked like it claims it does and if people were putting themselves in the same position that any person with a problem is in, this could be a helpful product. I've had the warranty for a year and it's easy to call in to file a claim. But sometimes, it's difficult to get somebody to respond. For my AC issue, J.E. Johnson called and told me ... read more
The air conditioning unit wasn’t cooling. I filed a claim with Home Shield online because they weren't answering. It was taking forever because of the COVID situation right now. Then, they said that A-US Air Conditioning of Texas was gonna call me within the next day or so and the contractor did. A-US called to let me know they were on their way and they worked on it. They were very professional and they were on time. We’re happy with them. We had to do a recall and the technician came back and told us what to do. As of righ... read more
We’re super happy with American Home Shield. We had First American Home Warranty when we originally bought the house, then I switched. We have another home under AHS in Lake Havasu. We had a heater that rusted out and was leaking. Submitting a claim was super easy. I did it online and it was really quick. I had a call from the Loyalty Home Services in less than a couple of hours to schedule the time. They did an outstanding job and I like those guys.They were Johnny-on-the-spot. They were really prompt to show up. The tech w... read more
I’ve had my range replaced, then my oven replaced, a couple of washing machines, and a refrigerator. Greenway Home Services suggested that I replace my air conditioning system. That’s what I’ve been dealing with them and I’m pretty happy with them. Home Shield hasn’t finished handling it because they were supposed to contact me almost two weeks ago. I’m supposed to get a contact from them because I was going to go with another service instead of Greenway. I should get the cash buyout but I never got a reply from them. They s... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,450 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.