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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Having a home warranty is very important, especially if you’re not renting. With every dishwasher I had, the engine wasn't made anymore so we had to order a new dishwasher. The dishwasher's going to be ordered through American Home Shield, not through the contractor that came for the initial visit. Recently, Chesapeake Appliance Repair came, fixed the problem and it was excellent. The replacement took a week and when a new dishwasher came, everything was good to go. Now, it works wonderful.
We had an AC claim with Home Shield and it was fixed. The contractors came on the same day and were very professional. They were kind of booked up but they tried to accommodate us. But there was another problem and we called back Home Shield. They called and sent someone else out again. They had the people call us right away and everything worked out, although it took a little bit longer. Both experiences I had with Home Shield were good. They were very efficient. Aside from having to be on hold forever sometimes when callin... read more
The wiring of our water heater was wrong, so we called AHS. They're always really good. We’ve had them for years and they always respond right away. Someone from AmeraLight came in and rewired it. Everything is hunky-dory. The contractor was top-notch.
Submitting a claim to AHS was very easy. The contractor came out in two days. He was really nice and did a great job. He did his business and came back the next day with the part and off he went. The first thing I had to have replaced with AHS was my washing machine and that was a huge fiasco. But I've had them do two other things and it was perfect.
I've been with AHS for 10 years now and I like that I could call them up and they send somebody out there. They have a really quick service. I had a problem with my air conditioning a couple of years ago and they replaced the whole thing. But the next time I had a problem, I called and the guy said that the guy got me. I didn’t really need the whole thing. So far, except for that one instance, I really don’t have any complaints with AHS. Recently, the guy that came out for my claim was good. He got right to it.
Submitting claims with Home Shield is pretty easy. I filed a claim for the microwave online and Hotshot Appliance Service fixed it fairly quick. They were very courteous and efficient.
Ice Cube Air came out for an air conditioner that wasn't working and the technician was great. However, I made the request online and it took three days for him to come out. In Las Vegas, in a 100 something degree weather and an air conditioner is out, three days is a little long.
I call in my claims to American Home Shield and the hold time is about 20 minutes but it’s easier for me to talk to somebody. The contractors have done a good job. The AC was blowing air but it wasn’t getting cold and Lanier Heat & Air fixed it. AHS is 100% good and when my hot water heater went out, they replaced that. They look out for me every time I have a problem.
American Home Shield has been perfect solution to me buying a previously lived in home. Like buying a Used car, you know you are on borrowed time and it sure is good to have a peace of mind with something as important as a Home
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,451 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.