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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our home is already 15 years old, and we’ve never had a home warranty before, so I figured it was time. We’re going to be here a little bit longer and our home’s not getting any younger, and neither is everything else in it. It was through name recognition that we bought American Home Shield and on my first claims experience, everything was straightforward. Our upstairs unit wasn’t working. It wasn’t blowing any cold air and then when it would, it would only blow cold air for a little while. We would then have to turn it off... read more
I had a different company that I used before and I didn’t like them at all. They never did what they said they were gonna do in a timely manner. Service calls didn’t happen. The contractor from American Home Shield, at least, addressed what was going on. My water pressure is going down and the guy from Plumbing Enterprises diagnosed pretty much what is going on, although he wasn’t entirely sure. He said I would need a new faucet because something was blocking it on that level. His professionalism was also fine. He worked and... read more
My claim where ACE Heating & Cooling came out went excellently. I called my claim in and American Home Shield told me that somebody would call me, and they did. It was very quick and I enjoyed dealing with the rep. They are great and highly recommended. The contractor did a good job. He was very cordial and professional, and he explained everything that was happening. He knew what the issue was as soon as he got here. He checked a few things and within half an hour, he was packing up and getting ready to go.He stayed a littl... read more
While I appreciate being able to request service on-line quickly, I never received a call from the appliance repair company and had to call them myself (not necessarily AHS's fault). I was told that my 26 year old washer could not be repaired because Maytag no longer makes the parts. Today (day after appointment), I tried twice to call AHS to find out next steps - I waited the first time on hold for 20 minutes (had to get off for a work call), and the second for 60 minutes (again, had to get off for a work call). In all fair... read more
I put in an AC service request online and within 24 to 36 hours, Comfort Pro came. They had to blow out the condensate drain line and in the end, they fixed my unit. The tech was very good. All in all, AHS has done well.
I have used them twice. They are friendly and quick to respond. So is the service workers/companies that they send out to do the repairs. Would recommend for every homeowner.
The AHS claims process was nice. All I did was call and then they set the repair up real quick. It was hot and I thought that there are a lot of people with their air conditioning out and that it was gonna be a while. But the KRP tech came out that same day. We had to shut the air conditioner off because it was iced up and he couldn’t do anything. He came out the next day and fixed it. He was very professional and nice. If I ever had to have a call again, I’d like to have him come over.The ones AHS called before didn’t reall... read more
I've been renting condos and when I had an issue, I just had to call the owners then the techs come and fix it for me. But when I purchased a house, the process was completely different. I needed to know who to contact to get things done and getting the home warranty with AHS is part of my strategy. Recently, I had issues in my kid's bathroom and my visitor's bathroom where it was taking a lot of time to flush the toilet. I also had an issue on my kitchen sink and I thought all three issues were part of the plumbing.I went i... read more
We had a couple of claims with AHS, one was the garbage disposal and one was the dishwasher. The guy with the garbage disposal was fine and everything was great. Then the issue with the dishwasher was that the garbage disposal guy didn’t plug it back in. So we paid a claim for the guy to come and plug in our dishwasher. It has been nice just to have American Home Shield as a backup. I have some feeling of security about it. But there should be some way to verify some of the contractors that they'd work with because we had a ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,450 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.