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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The company to repair showed up ready to check on my air conditioning and within 45 minutes my air was working! Very happy with the service I will recommend them highly!
Our microwave was shorting like it would generate a surge. It would sound like just being struck by lightning every so often. It didn't happen regularly though but I was concerned that that could potentially be a fire issue. Then the second thing was the door. When I open it, it falls down. I called AHS and told them. I went online and placed the order.Based on the email, I should be receiving a call within 24 hours and I did. The tech stated that if I was home, he would come by within the next 15 minutes. He was very profes... read more
Such a wonderful experience. Emailed on Friday night of a 3 day weekend. Repair was done correctly on the Tuesday after. It was like next day service. Very pleased. Former company was such a hassle to get appointments.
Filing a claim has been very easy to do. There was one time that I did online and I have my account set up on my computer. The website was good. However, when I click on the in progress item, I can’t reply on that and ask what’s the status. I have to call and there’s a wait time of 15 to 30 minutes before somebody will answer. Another drawback with this type of deal is waiting on the repair and not being able to use the item, and then sometimes the part can take a while. I’ve got a claim about the dryer. Two of the three par... read more
I had a claim for my sink and Home Shield did pretty well. Initially though, one company came up here and the guy turned around and walked away. He told me he couldn't put a snake down my sink because I didn't have some kind of the clean-out on there. But another guy named Joe from Advanced Home Services came and he was very polite. He put the snake down there and he fixed my sink which was driving me crazy because it happened to break over the holidays.It was a Saturday and on Sunday, they couldn't do anything then. Monday ... read more
The bottom AC was blowing hot air only. It was powering on but no cold air was coming out. After doing a claim for it online, American Home Shield had Best Choice Heating & Air assigned to my service request. The repair happened the second day though because we needed to see what was gonna happen. The tech had to put in an authorization then he came back yesterday. Everything was finished up and so far, so good. The tech I had before this last one that came out wasn’t all that. But this guy and the last company were both wer... read more
My dryer unit wasn't drying one time and I called American Home Shield to submit a claim. I was given a four-hour window when I could expect their contractor Accord Appliance to come out. The tech ended up coming three hours earlier. He provided great service. I left him alone to do his work and he let me know when he was done. I was happy. I love AHS so far and I tell people about them all the time.
I have had AHS for almost 2 years now and have had to call them several times for various jobs, such as plumbing leaks, broken appliances, and the latest job was the replacement of 2 of our ceiling fans. Each time the job was done professionally and in a timely manner. The only time we had to wait was due to parts needing to be special ordered, but most of the time the job got done within a few days. I highly recommend AHS if you have a home that is older with copper plumbing and or older appliances. It is well worth it beca... read more
I had two properties that had both the furnaces and water heaters go out. The tech from Everyday Heating and Cooling did a great job. He was very informative and good people person. He wanted me to clean the coils as it would be a maintenance problem potentially. Once I cleaned them, I should give him a call within the next 30 days and he’d come out and reassess the situation. Unfortunately, I didn't clean until after that. I made the other claim, and the came out to look it up. Then he took the plates off of my furnace and ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,429 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.