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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I heard about AHS through a home purchase. They were one of the options and after I researched a little bit, I chose them on some reviews that I read. I've submitted a few claims and it has all been handled very professionally and well. When a valve within the shower fixture that turns on the shower wasn’t working properly, the contractor came out a very short time after the claim was filed. He then replaced some parts of the shower fixture.
American Home Shield is the best and filing claims has been super easy. Recently, Integrity Air Conditioning Services came out. They were fantastic and did a good job.
My ice maker on my freezer stopped working. I submitted a claim online to AHS. The technician that came was professional. AHS came in handy. I had a hot water heater problem as well.
The AHS claim process was easy. We thought that there was an electrical problem with our smoke detectors because of how they were going off. When the contractor came, he said that he replaced all the batteries. We couldn’t pinpoint to him which smoke detector was really a problem and he said that without having a specific one, he couldn’t do anything. He really wanted to make sure that he fixed what he could and spent time asking me a lot of questions. He didn’t want to leave. He said that pattern I explained to him on what ... read more
My husband is sometimes frustrated with trying to get through when he calls American Home Shield. We called one time on a Thursday and the water was out. We had to wait a very long time before the contractor came out. Their contractor may have been behind because of all the people that need things during the pandemic. It was difficult because we were without water in the house. Still, AHS's contractor came on the day they promised. They needed a part and they had one guy get that. They did a good job. So far, most of AHS's c... read more
I would open up a request online whenever there is a problem. And then, the way Home Shield normally works is they make two appointments. First, the technician would come and assess the situation. If there were any replacements, he would go back and he would work with the Home Shield offline, and then he would make the second visit to replace the part.Because of the coronavirus, I requested the customer support so that he can approve the garbage disposal replacement. I insisted on making everything one call instead of two ap... read more
We had have a lot of plumbing issues inside the house like flooding, toilet and leaks, so Plumbers have been here a few numerous amount of times. I called to submit the claim and the contractor was here the same day. Those guys were good. Our house was destroyed and they are still fixing. Our experience in using American Home Shield has been perfect, overall. We would definitely refer.
The fan was on, but the upstairs air conditioner was not cooling. I went online and submitted a claim to American Home Shield. The website was very user-friendly. I was told that the contractor would be contacting me within 24 hours, which Douglas Mechanical did. When I spoke with them, they said that they would have someone out. They gave me a schedule of open appointments, and I got to choose the one that was best for me. Everything was great. I have nothing but good words and good recommendations for both American Home Sh... read more
I go online, write my claim up and then Home Shield sets it up. It's an excellent process and it's very quick. It's very easy if you have a computer. Home Shield replaced my microwave, and fixed my dishwasher and dryer. They also sent a contractor and fixed my air conditioning and heater at different times. I called the pool people twice about my pool and they discovered what was wrong with it. I just had to add some chemicals to the pool to make it work. It was resolved. Knock Out Pools & Spas was very courteous and polite.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.