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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was water in our basement from floods. American Home Shield sent Pipe Solutions, and the tech was fine. Everything was good. We’re scheduling something to be done. Overall, having the coverage helps.
The air conditioning was not working and we submitted the claim online. The website was outdated but it was okay. However, I wish that American Home Shield was communicative in regards to how long it would take for them to get a contractor out. The expectation was that they would get in contact with me. They gave me a rundown of what my expectations were, what to look out for, what’s gonna happen and then follow-ups. But the wait time was a bit long. It took almost a week for MekTek to come out. In total, it took almost two ... read more
Never had any issues always respond within 24 hours.service has been great and the contractors have been very professional
I had an issue with cold water pressure coming from my wall to my washing machine. Reporting the issue to American Home Shield through their online portal was a super easy process. Their techs from Home Service Corporation called back quickly and they were able to get my appointment scheduled for that week. Their tech came and was here for 30 minutes assessing, fixing, and replacing my valve.
The air conditioning wasn’t cooling. We had an issue with the same air conditioning about a year ago but it was a different issue. This time, it was fine. I submitted the claim online and then I got text messages with updates. American Home Shield communicated very well and was very helpful. They were gonna send the same people that they sent a year ago but we had something tricky on our roof that they knew about. They didn't have the right staff for it because of COVID, so they had to figure out a different contractor to se... read more
I had a water problem from the kitchen on a Memorial Day weekend and I couldn’t wash dishes until that was resolved. I spoke to someone from American Home Shield and they told me when I could expect to hear from a contractor. I heard from Water Control Plumbing immediately and they came out the same day. They were real thorough and professional. They explained exactly what they were doing and what the issue was. They resolved the problem with no issues. I’ve had American Home Shield for a few years now and the experience has... read more
I called American Home Shield on a Saturday morning for a claim and got the answering service. It was a long weekend and I didn't get a call until Tuesday. That could be improved. We had to wait a very long weekend but the technicians from Sunbelt Electric were fine. The issue ended up being an electrical problem so the technicians came back and it was a different problem than what they had fixed. They got the electric fixed and everything's resolved.Otherwise, I've been with American Home Shield for about 10 years. One of t... read more
I’m in Florida and my well went dry. I didn’t have any water. So I called AHS and I had put my well pump on the paperwork so it’d be covered. They sent somebody right out. But I had to have a new well built so it ended up costing me about $6000 just to get some water. AHS put out $1500 for the pump but the rest I had to pay. Also our smoke detector wouldn’t shut off. It just kept on going and going even if you change the battery. Submitting a claim with AHS has been pretty easy.The only thing I have to say is I went through ... read more
Our faucets in the house were leaking. I submitted a claim to AHS and they sent us Midtown Plumbing. The tech had to order parts and we had to wait for those to come in. The tech was very friendly and he did the work. He could have charged us for the parts but he wanted to call first. As a result, I paid $27 for the parts as they were still under warranty. He got our faucets to stop leaking. Plus, Midtown had to cut a hole in our ceiling because we thought we had a leak. It was found that we didn't have a leak per se. Instea... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,447 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.