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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The AC had frozen up the draining pipes, and it wasn’t cooling anymore. The air was blowing hot. I just turned it off. I didn't wanna overwork it. It was simple submitting a claim to American Home Shield. I just called and spoke to a very professional and kind rep. I called Royal Flush and the man got here on time. He arrived at the earliest point of the timeframe. He didn't arrive in the later part of the window. He was very professional. He went straight at it. I was in a bad mood that day. I’m disabled, so I was in my roo... read more
Very satisfied from the time I placed the claim until the repairman came and fixed the problem. The motor on our refrigerator stopped working and I honestly thought it was unfixable. The tech sized up the problem immediately, replaced a part and voila, like new. Put me down as a very happy customer..
There's a lot of Home Warranty companies and I did my research. AHS has good and bad comments just like the rest of the Home Warranty Companies. But with AHS seems to always be on the top 3 of my search. So far AHS has made my life easier with worry free services. Customer service has also played a big part of my review. They always went above and beyond to make sure my request/service is taking care as quickly as possible with quality service. If I was new to getting a home warranty for my home I would start off with AHS.
To file a claim, I had to log in on the AHS website. It was super easy and took less than five minutes. I was told to expect the contractor the next day. When the contractor was on the way, they sent me a text. My AC unit wasn’t cooling and the contractor fixed the capacitor. And then he told me he changed the air filter, but last night, my boyfriend said that the guy took the air filter out but didn’t put a new one in. I don’t know if I misunderstood the guy, but I thought he said he gave me a new one. All in all, I would r... read more
American Home Shield's service has always been good. We just renewed with them because there are some things that I don’t wanna fix. They merged with HSA and we’ve had HSA for about 10 years since I owned my house in South Carolina. With that house, we surely got our money’s worth. For my most recent claim, everything was good. It was a simple fix. I was an idiot and should’ve checked the safety valve. The water condensation drain line was clogged. When the water backed up, it turned off the safety valve. I paid $75 to have ... read more
My dishwasher wasn’t draining and it didn’t complete any of the cycles. I put in my service order and the next day, I had a schedule, which was only four days out because of the holiday. It was very good. It was easy and fast, so I like that. It’s really easy to submit a claim because it’s all online. I just put in a claim and then whoever they contact contacts me to set up an appointment. I’ve had one issue where the people they had picked were bad and they had to pick someone else. But other than that, every time I’ve had ... read more
I just got with American Home Shield so it was my first time to submit a claim, I was learning how to do it but I figured it out. Now that I see how it works, it should be easy. I did it online and then I was gonna select rekeying and plumbing. Then I couldn't select the second option because I found out that it hadn't transferred into my name yet from the previous homeowner, so I had to call. The scheduling was a little weird. I got a text saying, “We’ll be there tomorrow between x time and x time.” But I had a phone call a... read more
Our refrigerator was leaking water all over the kitchen and we had to turn off the water to the fridge. I called Home Shield's 800 number and I heard back in like a day or so. Dave's & Sons came out and checked it out. They ordered everything they were supposed to and fixed it. They did a great job and they cleaned up after themselves. They replaced the icemaker and everything was good as new. I've been real happy with Home Shield. Even the vendors said that a lot of the other places aren't as decent as them. Most of the com... read more
The ice maker wasn’t working and it was repaired within the same day. I just submitted the claim online and then I got a text saying that they had received the claim and that I would be contacted. The guy from Servicemax USA came on time and he was quick and thorough. Everything is working now.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.