This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was a cracked elbow on the washing machine drain in between the laundry room and the kitchen. I called American Home Shield and it used to be very easy. When I called them, I would be talking with somebody from Oklahoma or Iowa. But whatever the accent was, I had no trouble understanding or communicating with. Whereas right now, I feel like 50% of the time, it's hit or miss. But that’s my only thing. For this claim, submitting it didn't seem to turn out bad.Anytime Home Services said they would get a guy out to evaluat... read more
I’ve had AHS since we bought the house and I love the coverage due to the fact that it protects us, and they do what they say they're gonna do. A guy from Appliance Guard came out to repair a refrigerator and did a fabulous job. His customer service was stellar. He cared about what he was doing, which made me much happier. He noticed that there was a minor problem still so I contacted the company today. I have to send them the model number, and they said it’s not gonna be any extra charge to me because they have to come out ... read more
I’m extremely happy with American Home Shield. I had a washer problem. A guy came out and took care of it the next day. Then I’ve got three air conditioning units and one went out. The guy was here in a couple of days, which is understandable this time of year with the AC. He fixed it and showed me the bad part. I also have a fan that had a problem, and the service guy is out there right now taking care of it.
If you do claims online to American Home Shield, it’s a lot quicker. Sometimes, you might have a little bit of a hold time if you do it over the phone. We’ve done it both ways. We did a claim recently. The house wasn’t cooling, and ice was forming outside and downstairs at the furnace area as well. Dudley’s HVAC & Maintenance came out. They were amazing, very professional, very courteous, and friendly. They had very helpful information that they were giving, and they showed up when they said they would. They had to order par... read more
American Home Shield was recommended by my boss who’s had them for years. They were there when I needed them, and that was helpful. I wanted to use companies that AHS said we should use for anything. I tried to submit the claim online, but the dropdown didn’t give me an option for just a checkup. Options were if something was wrong, so I called them on the phone. I was told someone would call me within the next 24 hours. First Class Mechanical did and we set up an appointment for the next day. Aside from doing checkup, they ... read more
CNJ Services came out for a disposal replacement. Because I've been sick, the kitchen was an absolute disaster and I wasn't gonna be home. My wife was home and she had to deal with it. The gentleman was going to have trouble accessing the sink, even though the advice was, "Make sure it's available." He was beyond accommodating and professional when my wife explained how embarrassed she was that the house was a disaster and the sink. He was so kind as well. It was like he was a family member. What really made the difference w... read more
The garage door was not responding. The big thing that’s on the ceiling was not making the door go up or down and it was making a weird and really loud noise. I called American Home Shield and they said within 48 hours, someone would be contacting me. And they gave me the name of the company. I was extremely pleased with JD Garage Door Installers. I remember calling the guy and he wanted to know when would be a good time to come over to my house. And it was during the crisis of the pandemic, so I wanted to make sure that nob... read more
I couldn’t get the water hot and when I submitted a claim online to American Home Shield, they told me who the contractor was but they didn’t tell me what service they provided. So, I just knew that as a plumbing service, they should be able to fix or change my hot water. The contractor was very friendly and knowledgeable. American Home Shield has done everything they can to make sure that I’m good to go as far as I was satisfied. If I didn’t have hot water to my bathtub, then I wouldn’t be able to take a bath. So, that woul... read more
The claim for our AC unit which we filed with American Home Shield went great. Their contractor Anthem Mechanical came out and the tech from there was on time. He was very professional and he explained everything that he did. He went and clicked on the side of the house a couple of times and told me to turn the AC to a certain temperature. I didn't feel like he was trying to manipulate me or get any extra money out. He just went and did what he had to do as opposed to do. He was able to get me some cool air whereas the other... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,447 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.