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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service, quality of contractors doing repairs
Business response:
Hi Jennifer, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
American Shield has been very responsive to my requests for service and have resolved every claim with speed and professional contractors. My only complaint is I have been locked out of my account and have contacted AHS numerous times to reset my password and they have never responded. I can’t access my account online because it says my password is incorrect, I then use the 'Forgot your password’ feature to reset my password and receive no response. I’ve tried numerous times to reset it but AHS never responds with an email t... read more
Business response:
Hi Frank, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
The young man who came to do the job was very nice and polite.
Business response:
Bonnie, thank you so much for taking time to rate your repair experience. We are very pleased the technician was nice and polite. We can't wait to provide you with a greast experience again in the future.
Easy claim process and quick response, July 2020 I had 3 claims AC, Sump Pump (Flooded Basement) & Hot Water Heater motor on AC replaced no charge, sump pump replaced no charge and hot water heater replaced with some out of pocket cost to plumber but understood as it needed to be brought up to code.
Business response:
Hi Dexter, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
The process gets in the way of their success
I just had an appliance go out and American Home Shield from start to finish was there to handle the problem.
Reliability and thorough and complete work.
Business response:
Hi Charles, Thank you for your feedback!
When I purchased my new home (condo), it came with a 2 year home warranty. Once the 2 year warranty expired, I needed a Home Warranty that would fit my budget. The one that came with my home purchase was too expensive for my budget. AHS was the best option for me. My parents have AHS and love it. When I turned on the heat (this year 2020), my furnace started blowing out cool air instead of heat. I called to have it checked out and serviced. The service guy informed me of a leak and the part would need to be replaced. I was i... read more
The technicians who did my repairs were on time, efficient and very skilled. However, the schedulers repeatedly ignored my washing machine final repair requests! AHS was extremely bad in scheduling a follow up appt. to finish repair on my GE washing machine once the parts ordered by the first technician arrived at my home. It took me 15 phone calls to AHS before they finally sent a technician out to finish the work. The tecnician was excellent, the scheduling through AHS was horrific. I thank the lady who took my last call a... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,026 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.