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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS covers a lot of different things. I've had two claims in the two years I've had American Home Shield and submitting them online has been very simple. Their site is easy to use. One time, one of my pipes coming off my water line was leaking. At the same time, one of the faucets for my basement sink was leaking as well. I submitted a claim and AHS's techs from P.H.D. Mechanical came to do service. I had to call them back out the same day though but it all worked out in the end.
When we bought the house, we got AHS as part of the purchase and we kept it. I liked the AHS website and it worked really well for me. We really liked the plumber that was sent. He was a great guy. There were two plumbing problems and he couldn’t fix one. He took care of one, which was two days’ work. The other problem was outsourced to Roto-Rooter who came out and did it really quickly.
The rate goes up every year but other than that, my experience with American Home Shield is okay. There was one thing though. When they wrote up the contract, I thought the garbage disposal was part of it. It turned out it wasn’t. So I didn’t care for that because now, I have to pay for it in full myself. But if American Home Shield selects a contractor that I’ve had poor experience with, they’re really nice in changing it. I appreciate that. For my Whirlpool dryer, it was GM Appliance Service that came out and the gentleman... read more
It's easy enough to submit claims online. I like doing it that way because it's immediate. I don't have to wait. In the three service callouts that I had, the contractors did their job, they were efficient and knowledgeable. Green Valley Pool & Patio did what they were supposed to do. It was satisfying. They were better than the company that we had previously. In fact, we've hired them to take care of our pool.
I heard back from the repair company the same day. My work was completed the next day. The repair guy already had the part that my dryer needed so I didn’t have to wait for him to order it. From the time I placed my service request to the time my dryer was fix took 2 days. I’m grateful, thanks!
Good experience. Good customer service. Filed a claim on a Friday and the repairmen were here on Tuesday. Really appreciated the quick response Friendly, professional, and very knowledgeable about the equipment
JT Services was great. A gentleman came to the house, checked out the washing machine, figured out what was broken, ordered the parts, and told me they would email me when those parts came in and that someone would come out to install them. So, I got an email a couple days later. The same guy came back, installed it, and ran it to make sure it was working. It was very quick and easy. And then they emailed me afterwards to make sure I was satisfied. The customer experience with American Home Shield was great.
We had a plumbing issue with our toilet. I called AHS to submit a claim. The service provided by the contractors that came was excellent. My experience with AHS has been excellent as well.
Our dishwasher rack broke. Also, something was wrong with our washing machine where it would always be unbalanced. And so, it would take hours to wash a load because it would never balance out. And then the vent hood was shaking and vibrating and was really loud. We submitted a claim online, and then we got a call from the AAA Appliance Repair and we scheduled an appointment. They came out, did an assessment, talked about that we needed to order parts, and then, they did that and left. And then we haven't heard from them for... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.