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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our septic tank was full and it was backing up. Huggins Waste was sent out by American Home Shield and they were fine. The tech was on time and friendly, and he was very helpful. Everything was repaired that same day, and they cleaned up after themselves. He was also supposed to put in a work order for something else, but I hadn’t heard anything from him.
I submitted a claim online and Murray's came out. They called me and let me know the plumber was coming and he showed up on time. He snaked out a couple of drains and everything was flawless.
I didn't have a good experience with Choice Home Warranty. I didn't like the customer service and some of the policies and things that they had. American Home Shield seems to have better quality people and the interactions have been pleasant. I've had three technicians come to my home. The process of getting someone out here with the COVID-19 took a little bit longer. But I was satisfied with the amount of time it took someone to get out here. The first guy came to fix my dryer because it wasn't drying the clothes and it was... read more
The house I bought was remodeled and nobody lived in it for three years. I had a free year when I bought it in 2018, so I renew with American Home Shield every year. The first year when I moved in, my whole toilet was clogged up from the street to the house, and they took care of that. It's a peace of mind and it works out for me. I’m old, so I just call in over phone when I have a problem and they are great. They tell me somebody is coming then they text me and it’s done. The guy who came recently was very knowledgeable and... read more
American Home Shield has been so good to me. I try to do everything over the phone when submitting a claim and every now and then, I have a long wait depending on how busy they are. But once you get ahold of someone, it’s usually a pretty smooth process. I had to have the AC fixed immediately and All Comfort Specialist was very prompt. They had somebody out the next day and it was excellent. But on a washing machine issue that we had, American Home Shield sent somebody out from Sears and the tech didn’t seem like she wanted ... read more
My dishwasher wasn't pumping water into it. It's pretty easy to submit claims with Home Shield. Our only issue is we live in a highrise residential and that could be a problem getting someone who would be willing to do the claim. But that's the only problem I've had. The contractors have done very good so far.
My freezer wasn't freezing and my washer wasn't working. The first contractor came out but they said they couldn't fix it. So another contractor came out and fixed it. They were very good and very professional. We definitely would use them again. The only thing is that since the repair, I have my refrigerator on the lowest setting and I put everything on top because it freezes everything.
I just renewed with American Home Shield for the third year running. I'm extremely satisfied with them. When I had a problem with my water heater, the whole thing was taken out and replaced. A new one was put in. It only cost me like $200. It was awesome. I saved $1,000 or more right there. The claims process is great too. When my sink was backed up, I put a claim in on Friday and AHS assigned Advanced Home Services. A tech came out on Saturday. No matter what I ever had, AHS always sent people on Saturday.My sink is working... read more
We had Home Shield while we were in our old house. I thought about not continuing with them when we bought this house because it was a newer house. But we didn't have it inspected when we bought it so I thought it would be prudent to go ahead and get the house covered. We’ve been with Home Shield since. They made changes on their call-in and I’d just soon have two root canals than have to call those people.I would get a robot and then I would ask for customer service. They would start directing me immediately to the internet... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,452 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.