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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The condenser went out and the fan went out. The guy from Air Pro Master replaced both and everything was fine. He repaired everything on the same day. Then we called them back a week later to come and service the unit. They said the unit was running like a champ for being 18 years old. It's good to know especially, I live in Las Vegas.
I had two claims with American Home Shield and the most recent one was the air conditioner that they resolved today. It was not cooling and it turned out it was low on refrigerant. So, the technician was able to come out and get it charged up, and now it should be just fine. He got the job done. He was in and out in a hurry and certainly not wasting any time. The other claim was for the microwave. The magnetron and start-up diode had died out. The technician was able to come out and got it diagnosed. It took a little while t... read more
It's been very satisfactory with American Home Shield. They came with the contract. I went through the website to submit a claim and I got a response immediately. Science Appliance came out. The refrigerator wasn’t cooling well and made some odd noises.
I used the rekey service for my new home and was very happy with the company that AHS sent out to do the work. The locksmith was very timely, professional, with quick quality service.
It’s pretty easy making a claim with American Home Shield. I'm fine with both their phone and online process. Sometimes, I don’t like to wait but I have to be patient. When you call in and the payment is taken, the wait time to see a contractor should go a little faster because some things could be very serious. But overall, it’s okay. So far, their contractors have been fine. They had PF Plumbing come out for an issue recently and it was a great experience. The guy was quick. He went straight to the issue, fixed it, and it ... read more
Once we got the parts, the work got done rather quickly. After the initial time the contractor came into the house when they had to order the part, I didn’t hear for weeks and I had to call AHS back, which was inconvenient. I would have appreciated a call if there was a delay or if it was gonna take more than a week. Other than that, submitting claims with American Home Shield has been pretty easy.
The icemaker on our refrigerator went out. The seal was broken and the compressor stopped. It wasn’t cooling, so we ended up having to put all of our stuff in an ice chest for about a week while we waited for the parts. Submitting the claim was simple and easy. The gentleman from B3 Refrigeration that they sent out was phenomenal. He did a fantastic job. Our interaction with him was excellent. Everything has been performing perfectly since he was out. I had thought about having American Home Shield for years, and as the hous... read more
I had American Home Shield before and now, I've had them for a couple years as well. Their service has been excellent and I'm happy. All Flow Mechanical was here for approximately six hours to remove as well as put my unit back together. I didn’t expect it to be that fast, and now, the unit is perfect. It's blowing very fast and it's better than the old one I had. The unit is also very quiet.
They were very prompt and helpful. AHS assigned a company in WI, but after some checking that local company could not fix our tankless water heater. AHS found another company about 90 minutes away from us and this company was very good and worked with AHS to get our new tankless water heater. After a week, the new water heater came in and it was installed the next day. AHS followed up w/phone calls, emails and texts. I would recommend American Home Shield.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.