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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a two-story home with one unit and it was cooling in one area but not in the other area, and so the techs came to check it. They were very good. They’ve come out here before for me and the service is really excellent. AHS has been really good to me. I had a problem with my refrigerator a few years ago. They sent somebody out. They fixed it, and it still had a problem. They fixed it again, it still had a problem. They fixed it again and ended up replacing it.
The trash compactor wasn’t working. Schubert’s Appliance Repair came out and repaired it and got it all working pretty quickly. They replaced the switch and fixed something else, but it went well. The techs were very professional and friendly. I like the ease and consistency of payment with AHS-- the consistent co-pay and not having to worry about something going out. But my major issue would be on our air conditioning. I’m not happy with the contractor they used. We did not have the best results with them and the people tha... read more
I like AHS. It was easy to file the claim for my refrigerator, which was not keeping cold. Someone came out after a couple of days. The contractor was very helpful. He had a mask on, which was wonderful. I have a 90-year old house and the floors are crooked so the refrigerator is on a specially built platform. He had to lift the refrigerator off because it was two inches off the ground on one side. He went way above and beyond.
The responsiveness of American Home Shield is something that I like. I also like knowing that I have that as an option and not having to come out of pocket thousands of dollars if something were to break. Last year, I had a tough situation but that was resolved and over with. And when my air system wasn’t cooling, they sent out Total Air Care. Their guy came out and fixed the system on the same day. He was nice, knowledgeable, and helpful. Everything was fine.
They have always responded in a timely manner and solved my problem.
I submitted the claim online, and American Home Shield called me back and told me that somebody had been assigned. The website could be a little easier because when I submitted it, I did not see garbage disposal on there. So, I put trash compactor. Then, they had me wait for the whole weekend. And a contractor called me on Friday telling me, "I'll be out. What's the problem?" I said that it was the garbage disposal and he replied that I had to call a plumber.So then, I had to call up American Home Shield. They said, "We see ... read more
Our recent claim with AHS was perfect. The contractors came out really quickly and got everything taken care of, it was awesome. He was very knowledgeable and let us know what happened, and then repaired it quickly, and he was on his way. He had a mask on and we did too. We also put in a claim for our pool heater. The contractors came and fixed the pool heater, and it was really simple submitting a claim to AHS.
I had an issue with my hot water tank. Because I had never had this happen to me, I was frantic a little bit. I called AHS and they gave me a couple of vendors. The first company that was given to me couldn't come out until Monday. I called on Saturday, and the first gentleman I got was very helpful. I was like, "You guys have to give me somebody who's open today, please. I have no hot water." But then, the companies he gave me weren't even open either, probably due to the COVID-19 that they cut their hours.I called back aga... read more
I filed a claim for my water heater and submitting it to American Home Shield was easy. I went online to do it, and the interface was user-friendly. A couple of clicks and the claim was submitted, so the process took no time at all. I was given a timeframe saying that one of the contractors would get in touch with me for the appointment -- it was within two business days. Then, they gave me a six-hour timeframe that they would be here. Jeremiah, the plumber from C Mayes Plumbing & Heating, was great. He was super professiona... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,450 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.