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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS is pretty good especially when you have an older home. I had leaks coming from upstairs came through to downstairs and the contractor replaced the seals on the toilets. I also had faucets that were leaking. The stem wasn’t able to be shut off and he had to replace the guts of the handle. He had to wait for the part to come in though. The repair helped avoid the leaks and improved my water bill.
The claims submission process was very simple. I went to American Home Shield and submitted the claim. Within a day or so, I got a call that they will be sending someone and he showed up within two days. The only thing is that the job actually took two weeks because they had to order the special part. But as soon as they got it, they called me up and they were there within 24 hours. These guys at American Home Shield are professional. They take the job seriously and they got the job done. Aside from the phone call I was gett... read more
We submitted a claim to AHS because the pump of the pool broke down. The contractor that came out got a new one and put it on. It took four days. He was a nice guy. AHS is okay and they respond very quickly. They do well.
Excellent customer service throughout, easy to work with and good quality contractors to get the jobs done.
Since they don't take after-hour calls and they don't follow up first thing in the morning if claims are filed at night, the online form that they have people fill out should have an urgent box in case it's an emergency. In this way, they know and the contractor can be dispatched out quicker instead of just a normal ticket. When we went to flush our toilets, the water came up instead of going down. So, we submitted a ticket online with American Home Shield and the next morning, the plumbing company called us. They were not a... read more
The stove's control panel stopped working, so Premier Appliance had to replace it. The tech came out and diagnosed the problem right away. They had to order the part, and it took about two weeks to get it. They kept me abreast of what was going on as far as the part not coming in yet. Then, the techs came out timely and it took them about 30 minutes to get the part in. Everything was good. I was very satisfied with the contractor. What I like about having American Home Shield is the timeliness in once I call and submit a cla... read more
Everything was handled quickly and easily! Even the contractor that was sent out said he loves when he deals with American Home Shield because there is no fuss about anything. It was all very professional. I will continue to keep my home owners warranty with them.
Fleshers Refrigeration came out to look at my AC and everything has been since then. It was easy to submit the claim and they came out pretty quickly.
My service request was taken care of very quickly and the company that was sent did a great job.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,447 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.