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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My garage door quit working, so I made a claim to American Home Shield. Hometown Garage Doors was there the very same day, and the tech had to order a part. He told me it would take 7 to 10 days to get the part, but I think it only took 5 days. He was here the next week. We’ve had six claims with AHS and everything has gone perfectly every time. I tell everybody about them. We bought the house in February of 2016, and the first year, the home warranty came with the house. And then, we have kept it ever since. What I like abo... read more
I have had AHS for several years. I got them because I knew that I had a lot of old appliances in my home and that soon they would all start to break down. In the last 4 years, we have had an oven replaced, new air conditioner put in, heater repaired, extensive plumbing done in the basement to fix slow drains clogged from old pipes, main sewer cleaned out,and kitchen faucet replaced . This warranty has paid for its self many times over. If they cannot repair it they replace it, no questions asked. I did have to wait a couple... read more
American Home Shield sent a great contractor. He was very professional. He made sure to wear a mask and cover his shoes and made sure we didn't have any questions before he left, and he got everything done really fast. We were shocked at how fast it was. This is my second year with American Home Shield, and I always get a fast response from them. They always get things done. Last summer, we had problems with our air conditioner and they tried really hard to fix it. After about three times, they couldn't fix it, so they repla... read more
We had an air conditioner out. We submitting the claim online. However, the website is not detailed enough. I could say more things like, "I need to have this out today," for a certain reason, or it doesn't ask for what the brand is. But that would be my only issue. Home Shield immediately sent us a name of a company. But they were not able to do it for days. So, they gave it to another company, Excellent Air, who was amazing. The customer service person was very helpful getting someone out immediately. The air that was out ... read more
Submitting claims to American Home Shield has been easy. I submitted one for my microwave and got a call that same day. Their contractor called ABM Appliances came out the Monday after the Friday that I called. The tech said it would be a week 'til the part that was needed would come in. He called me when it did and scheduled himself for an appointment back. I wouldn't use any other home warranty company. AHS has fared the best for me and I'm 100% satisfied with it.
Crystal Air was great. They came and identified that Violin Heating & Air, the people that American Home Shield sent out prior, didn’t know what they were doing, put in non-compatible equipment as well as installed it wrong. So, I paid them almost $3,000 for work that did not work. So, when Crystal Air came out and told me the problem, they said they don’t work on specialized zoning like what I would need, but they do know what the problem is. I went ahead and called a company out of the paper and I found somebody who came o... read more
We closed and moved in one month ago. The garbage disposal was fine during the inspection but when we ran it, water started leaking from the bottom. We tried to take a look into it ourselves but we saw from the research we made online that if it leaks in the reset button on the bottom, that's not good. I submitted the claim on American Home Shield's website, and it was helpful and straightforward. I didn't have any issues with it and it was efficient. It was clear, did everything we needed to and we got a response quickly. O... read more
I like that AHS finds the people to do the repairs and I don’t have to go and search for someone. Also, I found filing my claim online to be easy. H & K Plumbing was great. The contractor wore his mask. I showed him the problem with my faucet and he had the part on hand so he fixed it right away.
A-US Air Condition of Texas came out and my AC issue went very well. They were good in terms of the initial install. It had a couple of issues after with the initial install, but then they quickly came back and resolved that.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,447 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.