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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with AHS for many years. The service was prompt, the part needed took awhile to arrive due transportation issues during the CoViD-19 peak. But the technicians were very supportive, prompt, and professional. They even identify potential future issues and were quick at resolving them. I hope to see them again before winter for the semiannual maintenance of the unit.
We looked at different companies. We decided to go with American Home Shield because they seemed a little bit more reasonable, and we've been right. They've accommodated us at every turn. I submit claims over the phone and I'm notified by an email. The tech from James Birmingham Appliance Repair did a thorough job. We had a situation where the contractors wouldn't be able to come out 'till the 20th. My husband called AHS back because we have an autistic granddaughter that lives with us. There was just no way. They got right ... read more
Very, very very good experience. Quick turnaround from American Home Shield
My freezer had a GFI outlet on it, and every time the compressor went off, it tripped and it made the freezer go off. I submitted a claim with Home Shield online and it was good. McGee Services came out and it took them about 10 to 15 minutes to resolve the issue.
Global HVAC was timely, professional and got straight to work. They fixed the problem right away and it was really good. I’ve had two other claims and one of them went also perfectly fine. The challenge was with the dishwasher. It was blocked by a panel of the cabinetry, and the repair person wasn’t willing to touch it, so I understood. The problem didn’t get resolved, but I got why he didn’t want to take the responsibility.
Quality Appliance came to repair my washer and dryer. The sensor wasn’t working on one and the other one wasn’t getting hot. The tech was friendly and quick. He did what he needed to do. I like that with AHS I don’t have to go anywhere. Their contractors come here. I've had them for the last 2 or 3 years and I've also had them prior to moving here.
I like everything about Home Shield because it covers everything for the appliances and all of the stuff that we have in the house. I had an AC claim and everything went perfect. One of the wires was disconnected from inside of the unit and the fan wasn't working. The tech had to open something there and reconnect them over there. He also did some maintenance on the AC to make sure that everything is running correctly and he set everything up. Everything is still working 'till now.
I tried to submit a claim online but it wasn’t easy to navigate. American Home Shield should have a better description of certain items such as the door lock. I wasn’t able to do the claim because I didn't know if I went to the wrong place or it wasn’t specified the way I was looking for it. So, I decided to call and talk to somebody over the phone. I told them what I needed, made an appointment, and I got a quicker response. The contractor came when he said he would, came right at the timing that he was supposed to be here ... read more
I’m very pleased with American Home Shield. Being a new homeowner here in Georgia, we decided to go with American Home Shield because my brother-in-law right in the corner has it, and quite a few other people have it too. They were very satisfied with it, so we decided to try them. And we’ve been with them ever since.The only problem that I’m having, I have a stove that is constantly giving me problems to the point it was giving off gas. We called the fire department, they came in and checked everything, and we had to turn i... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.