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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I didn’t have air conditioning. And when HVAC Pros left, I had air conditioning. The tech was straightforward, very respectful, and professional. He said the capacitor was bad, so he had to replace it. It took him about an hour to do it. It was perfect. Home Shield is doing a really good job.
Love my AHS home warranty. The only downfall, and reason I didn't give Customer Service a full 5 star rating is because my plumber waited in my driveway for 2 hours on hold with American Home Shield approval dept, to simply get approval to repair my plumbing faucet. Once approval was obtained it only took him about 30 min. to repair my pipes. No one with any company should have to wait on hold for 2 hours for something that they were given approval for in 5 min.
Our AC wasn’t working. I submitted a claim to AHS and it was pretty easy. The response time of the contractors was good as well. The contractors that came were fine. It ended up just being that the breaker was off to it.
When our air conditioner wasn't cooling, I went on the AHS website and put in a service request order. The website was easy to use and very simple to follow. After I finished the request, I got an email saying I will be contacted the next following business day to set up an appointment. Air Design AC & Heating was the contractor and they contacted me the next morning. They came out the same day too. This happened last week. The contractor was great and professional. They did what they had to do and were in and out. It's been... read more
It was very nice. I had a pipe leak and two garbage disposals which had gone bad . Next day plumber sent by aha came and fixed all and I had to pay only one service fee
Everything went well with my last AHS claim. I called it in and the process was very smooth. Talking to the rep went thoroughly and there was a quick turnaround. The tech wore gloves and a mask. He seemed to be knowledgeable and was pretty quick. They had to replace a heating element in the microwave and it's been going well since the repair.
I called on Monday for my AC unit. We scheduled on Tuesday. The tech was here on Wednesday. He was here 30 minutes, and he fixed it, and he left. And it was awesome. I wish AHS would have someone come out to do a quick check-up of the system and it wouldn't be a warranty claim. Then they would recommend service. Or if the person is already there for service, they take an extra minute to do a brief system check. It's something that would probably be cheaper, in the long run, as long as they're out there to service something, ... read more
The AC wasn't working at all. Best Care Home Services came out and they had to replace the coils. When they first did the estimate, the guy said, "You got a leak in your air conditioner outside. It's not capped off and it's leaking Freon." He went upstairs and said, "You're gonna have to get your coil replaced and this is the price." He gave the estimate. When the guy came out to do the work, it was the exact same amount that he quoted. In addition to that, he said, if I wanna get all the air conditioners replaced, this woul... read more
Highly recommend to friends and family and to you, ask question get the plan that works for your home.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,444 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.