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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The tech from JV Pools was good. he was precise and he knew the detail. He went above and beyond his duties to make sure I was satisfied and to make sure that there was no other future problems or incidents. I had American Home Shield some years back on the Vegas property, which I then sold. Then, I got some more property and I had First American, but I wasn’t happy with them. In Vegas, the contractors who came out were the same -- they took care of the issue and they were communicative. They let me know before they were goi... read more
My sump pump was not working one time. I submitted a claim online and AHS assigned a contractor. Once I called that contractor, their rep said that they don't service my sump pump. I called Home Shield to get another person and they sent the same contractor out to do service. I had to call back again and they finally put JR Plumbing & Mechanical Services as the contractor to do the job. The tech from there was really nice. He was fast and knowledgeable about my appliance. The sump pump has been working fine since he came.
When the evaporator coils were malfunctioning in the attic unit, the contractor who out once to analyze the situation and rescheduled for two days later. He then came back with the parts and got to fix the issue.
My oven stovetop range wouldn't heat up and both the heating element and the lock for the automatic cleaner were broken. I called AHS over the phone and my interaction with their rep was good. Then, the tech came out on the day that I called, so I was pretty happy with that. He had to order a part and he was there about 10 days later. It all works now and everything was perfect.
We called the service line for Home Shield and told them the drain was leaking on the bottom of the tub. They Gmailed me back and said somebody will be in contact. It was like 8:30 in the morning and by lunchtime, someone from Grade A contacted me and told me that someone would be out between 3:00 and 7:00 to look at it. They got here at about quarter to 7:00 and they fixed everything and made sure there were no leaks. They replaced everything that needed to be replaced. It was good that it got fixed the same day we called. ... read more
It took the appliance repair place from Thursday to Tuesday to come out, which wasn't a big deal because I had already done my laundry. But that could be an issue for some people if it was an emergency thing they needed. I could've called in and asked for somebody else, but I didn't expect it to take quite that long, but it worked out okay. The contractor was very efficient and business-like. He came in, did the repair, and was gone.
American Home Shield sent JR’s for an old dishwasher, and the controls broke so that it wouldn’t stop running in the wash mode. It just kept going and going and we’d shut it off and try everything. Every time we’d turn it on, it’d just wash and wash. The tech from JR was a really excellent guy. He looked at it and it didn't take him long. He took it apart and he said, “Look, you got a handful of pieces. Parts are not available for this 'cause it’s an old machine.” It’s 21 years old. He said, “I’ll turn it over to the company... read more
Our AC wasn’t cooling correctly. We sent something to American Home Shield online. They messaged back and said that this is the company that was gonna be coming out. Then, that company came out. Everything was great when the contractors came. They were very professional. They were very clean about everything. They fixed it and it went really well. And then American Home Shield charged us. It was great.
There was a part in my washing machine that burned out. I submitted a claim to American Home Shield online and they sent Lonestar Appliance to me. The technician did awesomely. He stayed less than an hour and got the issue fixed. He cleaned up before he left and he was very courteous. Everything has been working since. I love being with AHS. Their warranty saves me money. I've been recommending it to my whole family.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,437 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.