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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with Home Shield for 20 something years. We were with them in the Dallas area. And then when we came down here in Houston, I put it on this house. We've only had them once or twice here in four years. I had some trouble in Dallas. Home Shield sent me an appliance person and he was dirty, pants falling down, and I reported him. But these two from Astro Appliance that came the other day were very good. They were fast, quiet, and clean. They came in here with a mask and they had something that covered their shoes, too... read more
My freezer wasn’t working and after I sent the request to American Home Shield, it wasn’t very long till the technician came out. He was very nice and helpful. He explained it all to me and fixed the freezer. I’ve been with AHS for years and they send out people whenever we need them.
My dishwasher stopped working one time and I submitted a claim online to American Home Shield. Usually, I pay the $75 deductible there and a company will call to set up a day or time to see what's going on. If that company can fix the issue on the spot, they normally do that. For this claim though, AHS sent F.N.A Appliance and they had to order a control panel board for my dishwasher. They came back five days later and fixed it. Since then, everything has been good. A lot of things go wrong and an AHS warranty comes in handy... read more
I had a bad thermostat on my fridge and Hazelett Appliance Services came out and replaced it. I appreciate the guy, Will. He did a really good job and he came out on Saturday because he knew that I didn't have a fridge. He was very accommodating. Lately, I’ve been submitting claims with AHS online just because it takes so long on the phone. But their people were conscientious during this time of quarantine. It’s all good.
I had another home warranty company before and the premiums were like over 700 a year and they also tended to send out really crappy contractors so I made a switch to American Home Shield. Recently a contractor from Green 2 Crystal Clear Pools came out. The tech was a young kid, he seemed pretty professional, and knew what he was doing and fixed the problem.
The pilot light went off on the water heater and the technician who came out found the problem and fixed it in 15 minutes. He explained and everything went well. Everything was smooth, there was no problem and he was a very knowledgeable guy. It was very good.
American Home Shield has always been very good. From the time I filed the claim though, I got an email saying that I would hear from the company within 24 to 48 hours. I waited five days then I contacted the company that was supposed to come out. They said that with the social distancing, they would call me back, so I waited a few more days. I haven't heard anything, so I called American Home Shield and they contacted the repair company. The gentleman contacted me the same day. It was a long time to get them to call me, but ... read more
I had Fidelity for several years and I had two claims with them. They were so frustrating to work with every single time and I looked for somebody else. I’ve been with American Home Shield for six months and I got a notification of my first contract renewal yesterday. Iceman has been my only contractor but they were very good. The technician came out and took care of the job relatively quick and nice.
I had done was I had semi-annual inspections on my AC by Strand AC, and they gave me a list of things that totaled about $3000 of work that needs to be done on my AC. I contacted American Home Shield, and their representatives came out. The AC is not working to capacity because it’s 10 years old. But it hasn’t failed. So, I was satisfied with what they told me that there was nothing that had to be done immediately. If something was wrong, then they would handle it. I showed them the list that I got from Strand. I was satisfi... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,443 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.