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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS's contractors came for my heating claim. However, it took a while to get the job done because the first outfit that came couldn't do the service needed as they didn't do American Standard. When the other contractor got to my location, there was a little back and forth because the computer had to be programmed. Still, the job got done and the people who did it were very knowledgeable, friendly and businesslike. I've had AHS since the 2000's and I've gotten some major jobs done. With the costly ones, I'm glad to have Ameri... read more
Our garbage disposal was leaking. The contractor came out Saturday, then looked at it, saw the hole in it, and then said he’d be back Monday. They did a nice job. They were personable. But, they didn’t have any coverings on their shoes. No masks and gloves too. I just sprayed each time. But as far as getting the job done in a timely manner, they did fine. I was satisfied.
We just bought our house. We called American Home Shield with my realtor and the rekey service was set up. A guy came out the next day and did it. He was awesome and I'm very satisfied with the experience. We have all new keys now.
We bought our home in September and had been looking for some insurance. A friend told us that we should check AHS out and that she knew somebody who had it. We called AHS and liked what they had to offer. It was very easy submitting claims with them. They were very nice about it too. The contractor replaced the cooling unit thing and put Freon in the air conditioner.
I have used American Home Shield on two occasions. On each occasion, the repair people were on time. The repairs were done to my satisfaction. I appreciated the professionalism and courtesy of the repair people. They took the time to explain to me what the problem was and what they had to do to fix the problem.
In the beginning, W&W was fine. But in the end, I felt they left me high and dry and it was just a big mess. They left the house filled with soot and didn't clean up. I would never use them again. I've asked them to be on the list that they never come back to my house. The guy was professional and pretty thorough. But he said he wasn't familiar with my appliance. That was the reason why he said that he gotta pass it off to somebody else and that he did everything he could do. I was very disappointed with his 180. Why was he ... read more
The air conditioning was blowing hot air, and so I submitted a claim for it online. It took about three days for someone to come out. The technician from Doctor Cool was very good and he repaired it the issue on the same day. He told me that it was low on Freon, which was expensive, and he put a sealant in to make sure that it did not leak again. He was very professional and friendly, too. I've been with American Home Shield for five years, and I like that I can call them and then a guy comes out to fix the problem. Overall,... read more
I called AHS to arrange a service call Friday 5-1-20. The contractor was assigned effortlessly. The contractor's service call was set on Monday 5-4-20. When I contacted the contractor directly on Monday 5-4-20 and left a message, my call was returned was promptly (in about 20 minutes). The technician came on the eventing on Monday 5-4-20. The technician was expert in the problem (the garbage disposal was stuck). He fixed the problem less than 10-15 minutes after arrival. The overall service was effective. The service experie... read more
American Home Shield was very quick and easy to work with, and I had no problems in getting things together in a timely fashion. Gino’s Appliance Repair came out for the thermostat in the oven not working correctly. I told the tech what my problem was and he went right around to resetting it and everything. He told me what I could do if it did it again or if we wanted to change it again. Everything seems to be working and the temperature seems to be right.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,444 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.