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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Home Shield's website is really easy to navigate, except when I renewed my contract, it’s not under my email address. For this year, I have to pretend like I’m not a user. I have to put in my actual address to get the active contract. When I come up for my renewal in June, I have to log in to my account and then renew. I had a claim when the refrigerator was leaking and they worked with us and got Appliance Service here early. My husband is working one week on and one week off right now due to Coronavirus and they catered to... read more
I had an issue with my well pump. They were prompt and fixed it so we had water again. Glad I have this plan. I have had great service with everything that I have had them come to fix.
Although I've heard a lot of negative things about home warranties, I always tell people AHS is a good company. When I submit claims, I get texts all along so I'm not worried about anything too much. Recently, the lights weren't working. I put in a claim and the tech who came was very professional and knowledgeable. He did a great job and he explained everything. I had some other electrical work I'd like done and I told him I would use his company as well. They're that good.
Their website is a little tougher for me than it would be for somebody who is tech savvy, but I got through -- I'm in my 60s. The eyes of my oven weren’t heating up to proper temperatures, and the oven was not baking all the way through. I put buns in there, and half of it would get cooked and half of it would not. The contractor from Carolina Appliance had come out about three different times for us already, and the most recent one was for this issue. He was cool, and I love him. I was going to call American Home Shield bac... read more
I’ve had American Home Shield for a while with a little short gap in between. Before, we paid the service fee after the person came, assessed the issue and took care of it, but now we’re paying upfront before the person even comes out. That is something that is different, but that’s what their policy is. Still, I was very pleased when Turner Electrical & Lighting did an outstanding job. The tech was able to diagnose what the issue was then he explained it to us and took the steps necessary to amend it. He was very informativ... read more
Service was done in a timely manner, Mark Thomas was on time, polite, professional and knowledgeable. Mark did a wonderful job finding and correcting the leaks in bit my bathroom pipes.
Some of the appliances in our home are older but they're high-end commercial types. We're trying to get them repaired and back in working order. I've had to file the claim for the oven multiple times to try to get it resolved. This most recent with Elite, this guy was the most competent as far as the person was knowledgeable about the type of appliance that we have. I got a thing today that said that the work order was complete but from what the appliance repairman told me, American Home Shield was supposed to offer me somet... read more
My washer wasn’t wringing the clothes. The guy who came was really efficient. He went right to the problem, got it done, and was very professional. I really appreciated him. He was quick. I just wish AHS improves on the way they do things. You have to contact them to get ahold of a technician. But everything runs smoothly.
I've been with AHS for two years now and it's good. I had my dishwasher replaced ‘cause it couldn’t be fixed. I just did it online. And if I have a problem, I just enter it online, and then they schedule somebody to come out, and it’s pretty easy. Everything was good when AZ Remodeling & Plumbing came out recently for a claim. It was for a toilet that didn’t stop running. So, they fixed it. The guy explained it to me twice and he was also very friendly.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.