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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter’s room is the only one that just seemed to be so hot. My son’s room is next to hers but his seem to be very cool. So, when the guy came out, he said it was the way the ductwork was ran and the only way to resolve it is to either redo all the ductwork or to shut some of the other vents off to force the air to come through there, which was what he did. I had two of them in the living room that had a lot of air coming out. So, he closed one of them in the living room and it has been better. The guy put on little boo... read more
Years ago, I had problems with my well which wasn't pulling water out of the ground. When I called Home Shield, they told me it would be six or seven days before we could get help. I told them that my mom is 90 years old and she can't go seven days without water. Still, they said that's how long it would be. I told AHS not to worry about it then called some well people that I know other people use in our area. Those guys were at our place in two hours.More recently, my dishwasher wasn't running. It was making a popping noise... read more
I sent in a claim online and their website was good. They gave me e-mails and once I registered online, there was pretty good communication as far as where the claim was going. I had some problems with my filter so the guy from Cool Pools came out and checked it out. He helped me figure out what was the issue. He was a great guy. He was very professional and he had enough knowledge to figure out what was going on and he addressed it right away. Everything’s been really good functioning. I had another claim that went in for a... read more
The claim for the garbage disposal was pretty good. I just went through a website. I registered and then I had to add a payment method for the one-time fee. Then American Home Shield scheduled it for me. It was a little inconvenient that the garbage disposal was what was messed up and the whole thing took two and a half days to get scheduled. But when I was prompted via email or a text that those people would contact me, it was later that day that they contacted me and then we scheduled an appointment for the next day. So I ... read more
We just renewed with AHS. Submitting claims with them is pretty easy. You just either call or go on the portal. However, I like calling because sometimes, it's not as straight forward in the portal. Calling somebody allows you to clarify which category the claim should fall under. Their customer service and contractors have both been great to work with. When our dryer was creating stains on our clothes, we weren’t really sure why. The contractor checked it out and replaced it. They did a great job. We also had a sink issue a... read more
There was a pipe that protrudes from the house and it was leaking a lot of hot water to the point where the sidewalk was all wet and puddling. I put in a request online at AHS for the water heater and it was pretty straightforward. It was easy and I had no issues. Wooley Plumbing came out. He said he needed to change out a part. I haven’t had any problems since. Everything was great. The guy was cool. He explained everything and he got it fixed. So, I’m happy.
I've been with AHS since 2001. The contractor contacted me the same day to schedule the meeting. They were on time, professional and quick to resolve the issue. Thanks for the great service and the timeliness.
Great experience, would recommend to others and will use again.
It's very easy to submit claims. I do it online, and then someone comes out within a couple of days, which is fairly quick. Kelley Brothers recently had to check a breaker in the circuit panel. The tech was very good, quick, polite and professional. Everything is working.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.