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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My bathroom needed to be replumbed. The previous owner kind of threw a bathroom down the basement himself so nothing was to code or working. It was backflowing uphill and it was pretty bad. I called American Home Shield because I wasn't sure if my issue was covered. I asked them and they got everything set up from there. The claim process was pretty easy.Unlimited Heating and Refrigeration came out and I was very happy with them. They redid the whole plumbing in the bathroom. They knew pretty much what needed to be done. The... read more
It was my first time ever getting and using American Home Shield. Submitting a claim was pretty easy. I had Sewer Medic come and do my hot water heater and my garbage disposal. The hot water heater had rotten out and they came and fixed it. The gentleman was really good. They did what they had to do and left. I was impressed. However, I received a phone call saying that I needed to pay an out-of-pocket cost, and that was kinda shocking to me because I didn't even know as I didn't have the paperwork to let me know what was an... read more
Tim Rausch Plumbing came out out for an issue. The guy came, took out the old unit and put in a new one. He did a great job. He assured me that I won’t need to call back for a new repair. He was very courteous and professional. I didn’t have to wait for days. He was here the next day after I put in my request. He brought one of his coworkers to help him with the equipment. At one point, I dropped AHS because of financial reasons. And then, I decided to change the plan. I used to have the whole system and appliance coverage t... read more
American home shield is the best,I've been with this company for 10 years and have receive excellent service all the time they get a 10 plus with me. Thanks again
When I used AHS before for something major like the air unit, I had to keep calling. I had to call corporate and they just kept wanting me to spend money with the Freon instead of replacing it. They knew it needed to be replaced. Plus, our monthly fee has gone up again so the price keeps increasing. Then recently, I put in a service request for my microwave. The tech took the microwave apart and he showed the pieces that needed to go in and how. He came to the house to assess the issue and ordered the part. But it took too l... read more
AHS's website is great and easy. It told me when to expect the contractor to call. Then I got the email that they had confirmed with Suffolk Appliance when they would contact me. Suffolk Appliance called me on the day AHS said they would, but they called towards the end of the day at around 5:00. I missed the call and then they were gone. I called them back the first thing the next morning, and they had someone out by Thursday.The actual person ran late, but he kept me in the loop. He let me know that he was going to be late... read more
We purchased a new house and thought it would be a good idea to get a warranty. Our Realtor recommended Home Shield. We submitted a claim online for the AC that wasn't blowing cold air at all. We were given a 4-hour window to expect Rescue Your Air out. The contractors were fine and they got it done quick. The unit has been absolutely fine since they left.
My daughter’s room is the only one that just seemed to be so hot. My son’s room is next to hers but his seem to be very cool. So, when the guy came out, he said it was the way the ductwork was ran and the only way to resolve it is to either redo all the ductwork or to shut some of the other vents off to force the air to come through there, which was what he did. I had two of them in the living room that had a lot of air coming out. So, he closed one of them in the living room and it has been better. The guy put on little boo... read more
Years ago, I had problems with my well which wasn't pulling water out of the ground. When I called Home Shield, they told me it would be six or seven days before we could get help. I told them that my mom is 90 years old and she can't go seven days without water. Still, they said that's how long it would be. I told AHS not to worry about it then called some well people that I know other people use in our area. Those guys were at our place in two hours.More recently, my dishwasher wasn't running. It was making a popping noise... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.