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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
DT Electric came out and they were good. They were very polite and they communicated when they were gonna be here. They fixed my electric thing within five minutes.
We've only been here a year so I'm a little leery about the appliances and things. The previous owner didn't have any extended warranty. My husband and I talked about it. We decided to see what type of company they were. It seemed like AHS had good rating so I decided to call them. And I called them and they set me up. Recently my hot water tank was leaking everywhere. And because of coronavirus, I really didn't want anybody in but I needed some hot water. It seems as though the valve to turn the water off was having a probl... read more
It’s so easy to file a claim. You could do it online or I call Home Shield up. It took a little long for the first time that I filed the claim. The contractor came the following week. They were dilly-dallying so I changed it to Bay to Bay Appliance Repair and they were much better. The dishwasher was cracked and the tech fixed that the first day. He had to come back with some parts for the refrigerator, and he did. He was back a week later. It went pretty well. Whatever I need Home Shield for, they help out. They’re pretty g... read more
The first contractor didn't do the work well and when I called them, they were not communicating. The second time I called, the contractor said that they were going to call me back but never called me again. One piece of work was done by the first contractor but they didn't say who was going to do the remaining work. So when I called American Home Shield, they didn't know what was going to happen because the first contractor didn't update what they have to do next. It took a long time to service the request but other than th... read more
I had a claim for a rekey and 911 Locksmith did an awesome job. They were in and out in an hour. But American Home Shield should send out an email when the account has been set up. I wasn’t able to access it until two weeks after I owned the home. When I went in and searched for my warranty, it wasn’t there. I reached out to the person who set up the warranty initially and they fixed it.
Our dual fuel electric and gas range had some kind of message and the door was locked. The service guy from Boots Appliance Repair came out first time, and he couldn’t get it open. When he came back, he got it fixed. American Home Shield's website works fine. I do my claims online and I'm told to expect the contractors within 24 hours. The response generally comes in 24 hours to schedule. When the contractors come, it might be 24 or 48 hours, but they generally come on time.We’ve had a number of service calls. Most have been... read more
We bought a new-to-us house and we had no idea as to the condition so we bought American Home Shield. We were having a problem getting electricity from an outlet that had a ground fault many months ago. We were worried that it was a systemic problem. The electrician came out under KAA Investments. He fixed it but we got the problem again. They were nice and courteous, but I was wondering if they did was complete. If we didn't have a contract with them, I probably would not hire those people back. Then, this latest one was fo... read more
I used my phone app to submit a claim and American Home Shield sent me an email of when to expect the contractor. Advanced Heating & Air came within two days and was very professional. They checked out the unit because it was freezing up, made recommendations and informed me of what was going on. I was very pleased with them. They did a really good job and the unit is working fine now. But in all honesty, up about until this claim, I was not very satisfied with American Home Shield. However, this claim and another claim abou... read more
Everything I do is online now if I can help it, so submitting my service request online makes everything easy. I was a little disappointed the first time that we called a plumber out though. The toilet had backed up severely but when the guy got here, the toilet was working fine. There was nothing that he could do. On that same call, there was a second issue wherein the hot water for the bathtub has no water pressure. The water trickles out. He called it in and that was not a covered issue, so I felt like my money went down ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.