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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I liked the looks of Home Shield and the sound of how they do and decided to get it. We had A-US Air come out and from the time he said he was on his way, it took 10 minutes. They were very good.
We had an issue with our air conditioner. AHS sent out MM Heating to look at it and the work that they did was good.
American Air is great. The guy that came was Cory, he figured everything out and solved it. We have another company who has been here three times. They don’t have it solved yet but they have a sense of what’s going on and know how to resolve it. I’m very happy with American Home Shield. I’m not worried about them. The only thing is when you go to the website to do a recall, sometimes it goes to the wrong one. You think you’re clicking on the specific work order, but it goes to the wrong one. So, if they could figure out how ... read more
When the heat pump would try to come on, it would come on and go off, and come on and go off, very intermittently. Sometimes, it would come on and be fine and other times, it would go on for 5 or 10 minutes doing that. The first time Kevin from Temperature Pros had to come out, he found a loose wire and he made repairs to that but apparently, that was not the issue because that very same night, the heat pump started doing it again. So I put it in for a second ticket and he came out. He had a hard time getting the heat pump t... read more
We made our call to recharge the Freon because it had gotten really low on the Freon. A1 Mitchell’s Heating did that, and that brought the temperature right back to where it should be. On the second call they came out to clean the coils on the unit that’s inside the house. They got those all cleaned, and it’s up and running, and working really well. Everything was done to our satisfaction.
The process of submitting my claim with AHS was pretty easy. The young lady on the phone was very professional and helpful. I was told that the contractor should call me within a day or so. I was also given the contractor's number in case I wanted to contact them to make the appointment. The contractor who came was very professional. He had on a mask and gloves when he came out. My AC's outside unit wasn’t turning on and he fixed it.
I opted not to pay a high premium each month with AHS. Their $100 flat service cost for their contractor to come check out something is a bit rich though. Also, their website doesn't allow me to give any details as to why I am calling. It doesn't allow me to explain so that when they pick a contractor, that guy would be more in tune with what I am looking for. One time, I had a dishwasher issue and I had a plumber who was an ** come out. He asked me if I explained my issue to AHS. I told him that the website only asked if I ... read more
The pressure gauge of our water heater needed changing. When I was filing the claim, I had to stay on hold for quite a long time to get to talk to a human. I didn't have my password so it was taking a while for it to come through my email. And then, I had to call back because I could hear the water running through the wall. AHS sent the tech and the problem has been fixed. He said something about the switch, that it was partly gone. One thing with AHS is that if I wanted to talk to somebody to ask some questions, and it was ... read more
We were very pleased with Ace Garage Door Repair. The guy that came out was very knowledgeable about what he was doing. He was also good at explaining to us what he was doing and what was needed. Also, he was cautious about COVID. He protected us and himself, and he made us feel comfortable. He was professional. We liked them. We’d definitely recommend a cousin. It was a good experience. I knew what to expect because I had read up on it, and it was what I expected.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.