This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We recently joined, within the first 30 days our microwave stopped working...so I was like, here goes the hassle. To the contrary it was super easy and within 72 hours the microwave was repaired and working like brand new. So glad we joined this team.
In case I have problems, I had gotten AHS. When my toilet kept running, I called them and everything was automated. They then sent me an email and told me who the contractor was. They also gave me the contractor's phone number, but then the contractor called me and told me when they could set up an appointment. The guy came the next day and he was very professional.
When the technician came out for our air conditioner problem, they located some issues that they felt needed urgent attention. They ordered certain parts, came back, and did what they felt like needed to be done. We've had AHS a long time and so far, so good. Once we have a project, they refer it to contractors. However, there have been times when we've had to change out the contractors.
Every time I used American Home Shield, they had been perfect with me. When I made a service request for an AC issue, they had A-US Air Conditioning of Texas come out and the experience was very good. The tech was very professional and knew what to look for. He was able to fix the problem pretty quickly. American Home Shield also sent somebody out when my refrigerator freezer broke down. It was the compressor.That kind of refrigerator freezer with the compressor could no longer be built so, American Home Shield told me what ... read more
The customer service of AHS is okay. They were pretty good about answering the phone and trying to make a schedule. We had a problem with the microwave and then the oven stove and we replaced them with a new appliance. The contractors were really good about following up.
I had an electrical issue one time and I submitted a claim to American Home Shield. Their tech from B&M Services came in a timely fashion. He was polite and he fixed my problem quickly.
I’ve been happy with American Home Shield. It’s easy to do claims and when they had Miller Pools come out to service my pool filter, it was efficient. They came out twice and the guy who helped was Cody. It was incredible communication and he was punctual. I never met the guy before, but I talked to him on the phone and he was very professional in his communication, which I can say is not normally the case with a lot of other pool companies we’ve dealt with. So, I’ve been very happy with the service they’ve offered us.
I really can't say I've saved any money, but indeed I may have. Perhaps the most beneficial service is the peace of mind. When something goes wrong, I don't wait, I log in and request service. It s reasonably fast and there's nothing out of pocket at any time. I recommend it.
I'm very pleased with AHS. Although I had one issue, it wasn’t their fault, but the fault of the service tech who came out. I had a freezer leak and the guy who came wasn’t very good. But that was corrected. I got two Russian guys who were probably doctors in physics. They were terrific and spent hours, but they figured the issue out and fixed it. I was pleased with that.I have a couple of water heaters and Loyalty Home Services fixed one. I’m not even sure what it needed but they fixed that very promptly. They did a great j... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.