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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In the last couple of three years, we would get American Home Shield and they would assign me a contractor. Within four days (sometimes it was up to a week), they would come and they would say they have to order the part. We would then have to wait almost another week before it was finally fixed. We also have American Home Shield in our rental home and in one of the cases, that same thing happened. Our daughter happens to live there and she has two small kids. After four days of the water standing full in the washer, the con... read more
My air conditioning was not cooling. United Air Temp of Georgia came out and repaired the AC, so it’s cooling now. My experience was pretty good.
Some contractors from American Home Shield online have been good and some have been bad. I submit claims online and AHS does good whenever we tell them there’s a problem with whoever they’ve picked. So, everything has gone good so far. This time around, everybody was really fast about getting back with me. The service from AMP Mechanical was very good and they were able to get everything corrected on the first visit.
My refrigerator was not working. I submitted a claim online and it was good. It showed Handy Andy would be the person coming to fix it and within 24 hours, he called and scheduled. The service was perfect and professional. The tech knew what he was doing. He was quick and he solved the issue. For cases like this where appliances break down, I'd recommend Home Shield for the protection needed for appliances. If you don't have any, have it protected.
Excellent customer service and responsiveness. Resolved problem with first call to referral..
When the contractor came out for the AC unit, they knew what they were doing and they gave me the options of how I wanted to pursue. It was just a normal maintenance but they discovered some other issues and they gave me multiple solutions to those issues. I went from there and we had a unit installed. I’ve had American Home Shield even in my previous house and everything is good. I’m very satisfied.
Online request for service is easy and the two times I have requested plumbing service have been great. My only complaint is with the call center that is located somewhere outside of the US; I have called twice to correct an issue with my mailing address that cannot be corrected online and unfortunately the operators cannot understand my issue or how to resolve it, As long as requests can be handled online the service is great!
This was my first time using this service since I signed up for it several years ago and I was pleasantly surprised how easy and helpful everyone was. My fridge gave out suddenly and when I called they sent a repair person out the next day. Unfortunately it could not be fixed. What I didn't know was that once everything was settled, they even help you get a new fridge. I was sent several options and I got the one I wanted. Thank you for walking me through the process and answering all of my questions. My negative would be t... read more
Great warranty company! Had a major claim and they treated us very well. Would totally reccomend them to anyone.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.