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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The warranty works just the way that American Home Shield says it works. You can do it online and somebody will get back with you. When I called and set up my claim, it was fine. They took my information and the payment in, and then C Mayes called me an hour later to set up the schedule. They gave me a window and let me know the time that they had scheduled. Then since I signed up for text messages, I got a text that said that they were on their way. They did a really good job. The tech was very professional and was able to ... read more
We had a little electrical problem in the kitchen and they came out and fixed it within a very short amount of time. They're really good. Recently, we had an older swamp cooler that rotted out and it had to be replaced. The guy from Fire Construction came and he was nice, clean and professional. Everything went very smoothly and quickly as well. He was in and out and done within three hours. He came out as soon as they got the product, so it was all good. American Home Shield is definitely worth keeping. I enjoyed the servic... read more
I’ve been with American Home Shield for about five years now. And every time we’ve ever had an issue, they were able to get someone else to help fix the problem that we’ve been having in a timely fashion. So, overall, I’ve been pretty happy with them. The only thing is, you have two options. You could either place a service request from the internet, or if you wanna speak with someone over the phone, there’s a bit of a language barrier at times, ‘cause they're outsourced somewhere. So, I’ve had it become a problem when this ... read more
Some expenses like replacing an air conditioning can be very expensive and I would rather have a home warranty that I only have to pay a 100 bucks for if I have to do a full air conditioning replacement or something else. I looked online to see what reviews there were, and I also checked what their coverage was as well as what their rates were. This is my second year with American Home Shield. Recently, my air conditioner was taking too long to cool. I called American Home Shield and put in a claim.The initial response was t... read more
We had a problem with the faucet in one of our bathrooms. It was hard to turn on and then it made the pipes go, "mum, mum, mum." But it seems to be working fine now. Whatever the plumber did seemed to have done the trick. So we're satisfied with it. The claim process is pretty straightforward and easy as well. You just go in and you have choices. One of the choices was faucet but I normally think of a faucet as a sink faucet. This is a faucet in a shower so that's the one that was chosen. I've also had experiences with other... read more
I had an appliance issue that Big Kountry came out for. It took about three weeks to get the part but other than that, they were good.
I have had AHS forover 15 years on several houses. In the past, I have had everything taken care of to my satisfaction. This time was no different. I put the request in online, was assigned Maple Leaf Mechanical for the repair on my refrigerator and oven. I was contacted promptly, visited promptly, diagnosed the issues and ordered parts. Cudos to Maple Leaf and AHS for using this vendor. Small business, fantastic customer service and professionalism, knowledge and timeliness. I was contacted when the parts were in, they show... read more
There have been a couple of times where the quality of the contractors that AHS sent out could have been improved on. I understand it’s big business, so you can’t get the top dollar. But I've dealt with some time issues like showing up on time or cancelling and coming at a later time. But I've been with AHS for about eight years now and I’m not gonna complain because they have saved my rear a number of times. And for my latest claim, the folks who came out were really good.
My air conditioner stopped cooling so I contacted American Home Shield. Within a short time I was given the information of the company that would be working on my problem. By that afternoon they were here and they were very professional. I am very pleased with the service I have received from AHS. I also had my fridge to quit cooling and I received a quick resolution to that problem. I am very satisfied with my relationship with American Home Shield.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.