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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My son is in the military and one time, we were able to go see him. When we were away, I had a friend come over to sit my house and one of the neighbors who knew I was gone came over and told my friend that water was leaking everywhere. They shut my water off and I called American Home Shield right then and there on a Saturday or Sunday. They answered and they immediately contacted their contractor, Leak Seekers. That contractor was out at my place the next day and got the issue fixed. I've been with AHS for four and a half ... read more
We had leaking coming from our bathtub on the second floor when the shower is on and we thought it was pipes, but it turned out it was something completely different. I submitted a claim with Home Shield on the internet and it was a piece of cake. And then, Nussbaumer Plumbing called within 24 hours to set it up. I submitted on Thursday, Nussbaumer called on Friday, and they came on a Monday. They had gloves on. They were completely professional and did everything good.
That you only have to pay the $75 fee per repair, no matter the cost of the repair
When my washer went out, it was not fixable, so we had to get another washer. AHS set the appointment. I was on the contractor's time on how long it would take them to look at it, which was about a week. Then it was also a week to get the washing machine, which was kind of inconvenient. The delivery company that AHS used told me the delivery would be on a Monday and I waited around all day, but they never showed up.The first one AHS sent was Sears. The schedule was from 8:00 to 12:00, but at 11:15, I got a message saying tha... read more
I've been with AHS for years and normally, the contractors get here pretty quickly. The contract appears what they said they're gonna contract. There's not a lot of running around. However, sometimes, we run into a problem with the follow-up. American Home Shield does a great job of giving me the number of someone, but when I contact that person or try and get a hold of them, there's no answer or no one calls me back. So maybe their records are not quite up to date. So I had to call back AHS and then they put me in contact w... read more
My former floor heater didn’t work at all. I called Home Shield. They got me in contact with Boiler Room, and then they called me. Right after they called me, somebody came within a few days. They did really good and they were very personable. There were a few adjustments that needed to be done. I called them, and they came out immediately. They were very explanatory and really nice to work with.
There was a time when my air conditioner was not blowing cold air. I called American Home Shield and said that I have a problem with my unit. I got emails about when their contractor would be calling and what company would be coming out once my claim was arranged. BW Air & Heat, Inc. came out to service the request and the tech who came was great. I've had no issues since he came. I would definitely recommend AHS and BW Air & Heat to anybody who is looking for a home warranty or wants air conditioner work.
We would call Home Shield and let them know if there was a problem. Whenever there was, they provided the contractor our information pretty quickly and typically, the contractors would contact us in a timely manner. Most recently, I had a claim for our AC and Fast Response lived up to their name. In addition to that, they came out and identified the problem on the first visit and they had a part which was needed to repair our unit. We were pleased about that as well. And the service rep was very professional, very cordial, a... read more
I requested a plumber and the guy from Air Pro Master was extraordinarily kind, good and fast. He fixed what was under the sink and then he called a flood remediation guy. They got whatever they needed to do done and the plumber came back the next day. He fixed the leak and we've had no problems since. I've had American Home Shield for 18 years and I call them when I put a claim in. Somebody calls me back from the company that they're sending out and we make an appointment. Then they come and it's all good. In all the years ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,668 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.