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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Prior to finding somebody to work with, I found that people may get some Tom Dick and Harry contractor through American Home Shield that didn't know what they were doing. Still, Air Command, one of their contractors made things very simple. I called them and they came out for a check over. Their tech had to put a charging capacitor in my AC and a pound of Freon. He then told me to get an authorization from Home Shield. I have been telling everybody about AHS. Having their warranty is a good way to go.
All the repairs we’ve had with AHS so far have been fixed. The dishwasher was the latest one and it was fixed the same day. My wife calls up to submit a claim, tells them what appliance it is and they give her a vendor to call or they send her name out to the vendor and the vendor calls her. And they usually do that all in the same day. You don’t always get to choose your repair person. Sometimes you get a list of them and you can choose. But I’ve never had a issue with them. So far the contractors have all been good. As lon... read more
We were with AHS for about 18 years. Then we left and it has been about less than a year we were back with them after we found out that they were the best. We had a claim for our garbage disposal and the representative that came out from Service Contractors Plumbing was really good. The first time, they didn’t fix the garbage disposal so I called back and they came back out. The second time, the gentleman fixed it. He had to replace the garbage disposal which we were very pleased with. Everything has been working good.
In the past, I had American Home Shield. Less than a year ago, we bought their coverage again. We have a few homes, one being in California and the other in Hawaii and they were offering a buy one - get a discount kind of special. So, I thought buying a warranty from them would be a good idea. However, it's challenging to speak to a rep. I have to be on hold for a while or the person whom I would speak to is definitely from a call center out of the country. When customers can speak to someone within the United States, they g... read more
I had American Home Shield about six years ago. I like having them just knowing that things are covered. Recently, my hot water heater didn't work. The guy from D2 Plumbing came out. It was quick and efficient. He ordered the hot water heater and came back the day after that and put it in.
My claim for the refrigerator went very well. I called on a Monday and Stephen’s Appliance came right out on Tuesday. I was so happy and I felt great about the contractor. The man was the owner that came out to do the refrigerator. He was polite and very professional. He knew exactly what to do and he was in here maybe 30 minutes ‘cause I had a lot of ice that piled up like that and he got rid of it. He was on the floor on his knees to get the ice cubes. That was above and beyond. They did really well and it was a very good ... read more
It's so hard to find people to fix things and I wouldn't know if a contractor is a good place. It's hard to trust them. I figured that if I joined American Home Shield, they would know the best people to call to get things fixed without people trying to play games, not sure up or not do the job correctly. I went with them and there was a time when my dryer wouldn't come on. I called AHS's 1800 number and talked to their automated system. It told me that within 24 hours their contractor would call me to set up a time to come ... read more
Everything went great with my water heater claim. Lubbock A-1 Plumbing came in and did what they needed to do. After not having hot water for a day or so, it was awesome that they fixed it. The water heater issue has been something that has happened three or four times where it doesn't heat. AHS is addressing one issue so we've had to do three or four different claims and it's $70 every time. They should be able to take care of something as a whole rather than one little thing at a time.
My dishwasher claim with AHS went perfectly. When the contractor first came out, he looked at everything and then tore it apart. He was then able to figure out that he needed three separate parts. But he cleaned the dishwasher up and made it so that it was still able to work. The parts came in on time and when it did, he had already set up a follow-up appointment. He came in, did the thing and the dishwasher has been working beautifully.When we got into the house, our Realtor provided it for the first year and it was great. ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,672 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.