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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m a constant buyer and seller. Most of the time, if I like a house, I’ll switch. I always had American Home Shield for the last 10 years, either by seller, by me buying something for the buyer or me buying it myself, and I never had to use it. This is the first time that I actually had to use it and I was very pleased. Kemph Heating & AC came out for our AC unit. They ordered the part and then fixed it. It worked for one day but then something went wrong the next day. They were out the next day and fixed it again, it was j... read more
AHS responds very quickly especially when I report something online. Usually by the next day, I would get a repair person out. I've been with them for almost three years and I've had a decent experience thus far. I've used their warranty a couple of times on an air conditioning unit and once on a forced air furnace.
We had another warranty service and we were very dissatisfied with it for many reasons. We switched to American Home a few months ago and we have it on our rental property as well as our personal home that we live in. With our claim, the tenants contacted me and said that the air conditioning wasn't cooling. We called somebody and said we needed a fix. The technician that came out was very nice, kind, and knowledgeable. He handled it very quickly and efficiently, which was a refreshing change. For the first use, I was pleasa... read more
When we were having an issue with our dishwasher, it had an error message that said one of the drains was clogged. I tried to work on it myself and I couldn’t find any clog so I decided to call it in. Submitting the claim was relatively quick and simple. They can improve the cost of the service calls though. I'd tell others to shop around and make sure that you’re getting the best deal.
My son has Home Shield over in Birmingham and he’s been very happy with it. So I also got them and submitting a claim has been very simple. I had filled out the survey for my AC unit and turned it in. The tech was very professional, very knowledgeable and very courteous. It took a couple of days to fix because he had to find the leak in the air conditioning, but I was very well pleased.
Coastal Locksmith rekeyed all of my doors. The guy did an excellent job. I've had AHS for a little over a month now and overall, it's a good company.
When I put in the claim, someone called me back the very next morning and she did a follow-up then sent a guy out. He surveyed the issue and within a week, he fixed the issue. Everything went fine. Everything that I’ve experienced with AHS thus far has been wonderful. The coverage works wonderful.
I called AHS at about 8 o’clock at night EST, and they referred me to a contractor. I called the number and I was trying to leave a message, but it so happened that someone picked up the phone. I talked to the guy for about 5 minutes. I told him what the issue was and he said the claim just came through. The next morning, they were there at the property and fixed the issue at 9 o’clock. They were great and very professional. I was really surprised to get somebody there so quick.
We had a garbage disposal that was stuck. I sent in a claim and someone came out two days after I did that. The guy who came out was fine and the garbage disposal has been ducky since the service. Overall, I feel good about AHS. I even talk them up to other people.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,635 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.