This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Response to claim was exceptional! And this time, the match up with the company was awesome!! The company chosen for our washer and dryer was horrible! They were the same company that was sent to fix our ice machine on our refrigerator (twice- and it still does not work!) and they have horrible customer service and forgot our appointments on all occasions.
Business response:
Frederick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
AMERICAN HOME SHIELD IS GREAT. VERY EFFICIENT AND SIMPLE. VERY IMPRESSED WITH THIS COMPANY
Business response:
Nina, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
I have been with American Home Shield now for over a year and they have gotten me out of a couple of jams. It's a great value for your money.
Business response:
Philip, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
Quick, on time (frequent text notifications and call when he was heading our way) very professional! One question, we need Refrigerant (supposedly as much as we need as part of our warranty) Instead of filling refrigerant then while the service provider was there we had to place a separate service call to get it filled. I know this is to defray your costs as I had to pay an additional service charge! I would appreciate it if they just filled the refrigerant while they’re there and I’m ok paying extra to get this done as well... read more
Business response:
Dear Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
The response time is good, the repair people are professional and courteous, the work is generally good ( although I’m currently coping with a repair I that failed). I don’t think it is worth the cost because I’ve paid thousands of dollars for the warranty for the last decade but have never needed to replace anything major. The $75 service fee is nice for repairs and parts replaced but I’ve paid quadruple that amount in yearly payments.
Business response:
Sandra, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
The repairs were done in a professional and timely manner
Business response:
Rabih, Your feedback is appreciated and we hope you enjoy American Home Shield and the coverage we provide.
I have been a customer of American Home Shield for over 20 years. The contractors that they assign for my repairs or servicing have been excellent. I have had work done on almost all my appliances. They even replaced one of my appliances because it couldn't be repaired.
Business response:
Annette, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
The convenience of knowing there's a service
Business response:
Dear Jabbar, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
Awesome job and very professional. Quick placement
Business response:
Sharon, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 93,579 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.