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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like the service once a contractor has been assigned. When its working well, it WORKS. When it's not working? It's absolutely terrible. AHS customer service is dismal and that's giving it a lot of credit. If you have to call in because a contractor is unavailable or unresponsive, it's a nightmare.
Business response:
Hi Christina, Your feedback is appreciated! We are here to service you and your home repair needs.
I think American Home shield is great. They had the maintenance company contact us quickly. The tech diagnosed the problem. Repairs were done, but we are still having problems with the fridge. That’s not AHS’s fault. It the person who did the actual work.
Business response:
Hi Dave, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Love the fact that I got my water heater replaced…service and repair was covered under my warranty
Business response:
Hi Mikey, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah
Prompt response for service. Reliable service providers.
Business response:
Hi Victoria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Some companies do well, but others really bed.
Business response:
Hi Lupe, Your review is concerning to me, and I’d like to know more about it. Please contact me so I can investigate this further. Please provide your AHS contract number or property address.
I live in rural area and quality of handyman workmanship has not always good but understandably so. Professional work good. Moved to my present address and needed coverage for all things that may go wrong. Refrigerator replaced and took over a month but microwave was weeks. I feel fee per month increase too much every year but will stay with company.
Business response:
Hi Marleen, We appreciate your review and hope you continue to enjoy AHS and the service we provide!
Response to customer complaint was prompt
Business response:
Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Very satisfied with the service and fast response.
Business response:
Hi Raquel, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
I really like this company and they have always provided excellent service.
Business response:
Kim, thank you for allowing us to be of help today. If you need us again, don’t hesitate. We’re here to protect, what you don’t expect.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 93,622 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.