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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had to use my AHS insurance for four issues since purchasing my home in May 2017. Each request was handled efficiently and professionally. All the technicians were knowledgeable and able to complete the request in an hour or less. My first experience with AHS was outstanding. The order the technician had for my house had the old owner's address on it, and he made calls until he got the right information, and he came to my house right before his shift ended, took his time to survey the situation and made the repairs. H... read more
American Home Shield assigns a contractor for the particular problem once I file a claim. This time it was plumbing, specifically, my hot water heater. The original contractor would not respond to my calls so I contacted the company and we discussed assigning Camden Services. I have had previous excellent experience with this company and this time was the same. They responded quickly and did a perfect job. I am grateful to them as well as AHS for assigning this company without argument. Thanks for the professional assistance... read more
Visit was scheduled with AHS on line, contractor came promptly and solved our problem. Workmen were professional and skilled. We were very pleased.
Business response:
Hi Richard, I am glad to hear about your customer service experience with American Home Shield. I hope you continue to enjoy your warranty and the coverage we provide.
So far I have four properties with AHS. Recently just replaced ice maker on both refrigerators, Heat Pump that was 20 years old, and they stepped up and paid for the damaged item, saving me $1400 towards an upgraded unit from 13 Seer to 16 Seer, Stove 20 years old with coils, totally replaced, but I upgraded for $200 for flat top, and other issues during the year as far as maintenance on heat pumps. Reason for choosing AHS is the potential cost of water heaters, heat pumps/ Hvac, and plumbing. It pays for older homes.
Service was prompt and the repair done in time. Very impressed!
Business response:
Hi Greg, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
I had been with AHS for few years and I want to say, the services are always quick and easy, online web. are user friendly, phone or chat services are very professional too.
Excellent and quick support. Ensured the contractor completed the job to completion. Great follow up.
The KS technical person arrived and proceeded to correct the problems immediately with professionally . All was in good working order upon his departure. Thanks very much. Lawrence
Excellent communication and getting repair done n a timely manner
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,029 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.