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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They did not take care of my needs; did not listen to me and I had to pay out of pocket for a repair that they should have covered.
You pay for someone to come out to look at what is wrong and when they tell you, the home warranty finds a way to get out of paying for it. So what is the home warranty good for if they find a way out of paying.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
My summer experience with our air condition unit took more than 4 months to repair. We ended paying because it was a heat wave and dangerous to our after staying in hotels we couldn't afford no more for two months for our entire family. We paid for the unit and the contractor replaced it sent in the proof they refused to reimburse us our money and haven't return no calls till this day.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please include your contract number if further assistance is needed.
Have had an open case for about 8 weeks for a stove that does not work. AHS will not work with us. Several very long phone calls later, we are without a stove and all AHS can say is wait to see if repair company responds
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I think the lack of coverage is hidden behind vague verbiage with the contact. Most contractors I had assigned were trying to uncharge me. I would never renew this contract.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
the entire call center is outsourced, half the time you cannot understand them. bring the jobs back to America.
Business response:
Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.
Electrician came out claimed breaker box just had dirt and turned back on. Two days later fuse went out felt he didn't do a thorough job could have been fixed first time. We ended up paying out of pocket to get it fixed right away instead of growing through an approval process. Very disappointed first time we used Home Shield for a service call.
Business response:
Hi Janet, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
The AC repairman said my evap coil was 100% clogged with mold & mildew. He looked at the coil, ran no test, didn't touch the coil and didn't reassemble the air handler. AHS declined the claim based on what was an opinion, they never verified it was & mildew. Then I get a quote of $1200 to clean the coil. When I looked up 2022 rates for coil clean it said one should expect to pay anywhere form $95 - $400 depending on the accessibility. After researching I found that it was a simple clean job that cost me $18 and now the air c... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
AHS customer service is great however their contractors are the worst ones they could find ever
Business response:
Hi Mike, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,571 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.