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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You are on hold forever to talk to them. Then you get disconnected and have to start over. A two to three hour process
Business response:
Hi Glenda, I hate to hear about your most recent ervice experiene and the hold time. I would be glad to speak with you and assist.
As like a lot of other comments I have read, we are in a nightmare situation with our central AC repair. I have wasted so much time trying to speak to the 5 contractors/repair companies that have been referred to us by AHS for the repair and calling AHS numerous times. AC went out on July 6 and the first contractor AHS connected us with did not have availability until July 19. We did find a contractor (Fast Response Heating and Cooling) that came on July 11 and told us the compressor was shot but it would take at least two w... read more
Business response:
Hi Stacy, I understand your frustration with regard to the delay in service to have your air conditioner repaired. I would be glad to speak with you and reach a resolution.
I James Lawrence have been a customer for about 4 yrs. I aiso have auto withdraw out of my checking account. It was do to come out on the 2nd of every month. In febuary. Witch happened to be on sunday. They called me on Monday wanting there money. They wanted my to come up with account to be payed. Iask him to go over my accout again. I got frustrated with the person . He than went bank over my account again seeing that it was do to come out before midnite.They had told me they dropped the ball. I intern canceled my partners... read more
Business response:
Hi James, Your concerns regarding your most recent customer service experience. I would be glad to speak with you and discuss the issue which resulted in you cancelling.
They change the contractors language to not pay repairs very shady,all for 350.00 lcustomer service rude and hangs up on you
Business response:
Hi Tom, We’re sorry to hear of your less than satisfactory experience and hope you will allow us a chance to make things right.
I have been waiting for 6 months to hear back regarding my dishwasher. Everytime I call I am placed on hold and either the appliance dept is unavailable or I am placed on an extensive hold or disconnected. As I type I have been on hold over 45 minutes with no answer yet they take my money out every month. I have asked for a supervisor and no one is ever available. What am I paying for monthly if I cannot get service???
Business response:
Good afternoon Shonta, Your concerns are understood regarding the delay in service that has been experienced to have your dishwasher repaired. I would be glad to speak with you and get the issues resolved.
I just cancelled American Home Shield. Terrible customer service, verging on insulting. They are NOT available 24/7 as advertised. I found that out when I needed emergency A/C service in the middle of the night and they were not available. No reimbursements. No apologies. No sympathy whatsoever. They charge a cancellation fee. They have binding arbitration so you can't take them to court. [EDIT] I'm not surprised, but even the response here is not genuine. Perhaps it's auto-generated. Their offer of help below this review wa... read more
Business response:
Hi Dan, I would like to apologize for your most recent AHS experience and the result of contract cancellation. I would be glad to speak with you and address the issues.
Like everyone else is saying this company is a complete scam. Our fridge went out on 5/15 and we are now on the third repair company. The first one replaced a part and then said that the appliance couldn’t be fixed . The second replaced multiple parts filled the Freon and did a leak and blockage test and replaced partner the coil. Said to wait 24 hrs and if the unit still wasn’t cold they would report that it was internal and could not be repaired. Reopened the service ticket and surprise AHS started with the 2nd company and... read more
Business response:
Hi Joe, Your frustration and concerns are understood with regard to the delay in service that you have experienced. I would be glad to speak with you and get the issues resolved.
Getting a response from them is nearly impossible. If you call customer service, be prepared for at least a 30-45 minute wait (if they even answer).
Business response:
Hi Andrew, I hate to hear about the delay in service you have experienced and would be glad to speak with you to get the refrigerator repaired.
We entered into agreement with American Home Shield in May of 2019. The first time we called to access the warranty service occured in the first week of November 2019. The repair man arrived and was unable to fix our problem of the home addition Furnace was not working. I ordered and purchased a igniter on line and replaced it myself before the AHS representative returned. The following week the other furnace went out. I was unable to secure another igniter due to the time span being short. I left the house 3 hours before th... read more
Business response:
Hi Kathleen, Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.