This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like they act really quick to fix our leakage. This was very important since we recently became homeowners and finding issues it’s not what you expect but AHS was there to help us out.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Today I received a call from Ms Stacy W (AHS Social Media). Ms. W was courteous, professional, knowledgeable of my issue at hand , informative and truly had an attentive ear. My misgivings with American Home Shield were definitely assuaged prior to the conclusion of our call. Without a doubt, Ms W is an A+ in skillfully mitigating unfavorable situations. Which may have discourage the customer in all aspects regards to AHS.and customer relations. Giving the aforementioned, I must say, Ms. W has definitely giving me a new posi... read more
Business response:
Hi Hearyong, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Timeliness of getting a response and a person to come to the house to evaluate the problem.
Business response:
Hi Kirk, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
I feel much safer knowing they stand for what is right for the homeowner.
Business response:
Hi Kim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
All contacts were good. All services were completed on time
Business response:
Thanks for letting us know everything is working out for you!
They came out quickly and resolved my issues
Business response:
Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Service was scheduled quickly. Initial visit by plumber but issue not resolved. Still waiting for return visit to be scheduled 12 days later.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
The claims have been approved but they raised my monthly service fee from about $65 when I first opened the service to $80 and now my deductible went up to $100. I feel I'm being gouged a little. That's not very pleasant.
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
very responsive, knowledgeable and communicated well
Business response:
We're glad to hear your experience went well.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,986 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.