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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like tge quick response and repair. Don't like that your still out your deposit when the work ends up not being covered
Business response:
Hi Brad, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
I appreciated the time and attention given by BestCare to resolve my air conditioning issue.
Business response:
Hi VG, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
My payment went up without notice. I didn't like that the Frint Door upgrade process was anything but transparent. In the past, contractors have been shoddy (not the recent one) and arrogant.
Business response:
Hi Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
The Customer Service was Priceless! To have our appointment scheduled within a minutes and the Tech to give the honest recommendation was also Priceless!
Business response:
Dear Jacquette, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
It's on the verge of being too expensive. Not only do you have a monthly fee, you have to pay for the contractor visit.
Business response:
Hi Ashley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Thanks for the fast response in fixing my AC unit. I was ok but the wife gets angry in the heat lol
Business response:
Hi Dee, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.
Business response:
Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah
Difficult to get a final fix on some items even more difficult to get them to agree to replace if they cannot fix it.
Business response:
Hi Jacque, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted E... read more
Business response:
Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,422 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.